Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Andrew Andy Edwards

Brooklyn,USA

Summary

Versatile and results-driven professional with a proven track record at the Department of Motor Vehicle, enhancing operational efficiency by 90%. Expert in analytical problem-solving and strategic planning, I excel in high-pressure environments, demonstrating exceptional time management and customer service skills. My collaborative approach and ability to adapt have significantly improved team performance and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Motor Vehicle Representative 1

Department of Motor Vehicle
New York
11.2022 - Current
  • Process ID, Permits and License based on state laws and regulations
  • Ensures motorist have the required documents based state laws and regulations to take the permit test
  • Ensure they are seated and abiding by regulations that governing taking a permit
  • Ensure Motorists are check in, a copy of the ticket that was issued printed
  • Ensure the hearings are ready for the traffic judge to proceed
  • Assist the Judge with clerical duties throughout the trial
  • Accept guilty plea and collect traffic fees for moving violations
  • Accept not guilty plea from Motorist and set trial date
  • Collect civil penalties, Termination fees and driver’s assessment fees
  • Advice Motorist of suspension cause by insurance lapse or non-payment on tickets
  • Maintained accounting database by entering data into computer system
  • Meeting and exceeding the performance metrics by 90% set by DMV, which improves average transaction time or customer feedback ratings
  • Training new employees on DMV procedures and customer service techniques contributing to a more knowledgeable and effective team
  • Successfully assisting high volume of customers with vehicle registration, licensing and transfers leading to improved customer satisfaction
  • Maintaining a high level of accuracy in processing transactions, which minimize errors thus reducing the need for corrections

After Care Teacher Assistant

Scan Harbour Inc
New York, NY
06.2022 - 11.2022
  • Monitor students during playtime, structured activities, and transitions to ensure their safety and well-being
  • Provide guidance with homework completion, ensuring students stay focused and offering assistance with difficult tasks, while encouraging independent learning
  • Provide updates or feedback to parents about the child's participation, behavior, and any issues that might arise
  • Track attendance, record any incidents or accidents, and report any significant observations to the lead teacher or school staff
  • Collaborated with lead teacher to design and implement interactive lesson plans for 9-11-year-old students, resulting in a 20% increase in student participation and a measurable improvement in reading comprehension scores over one semester

Merchandiser Inbound

Target Atlantic Terminal
Brooklyn, NY
03.2022 - 10.2022
  • Handles stores inventory level and product displays
  • Ensures that products are placed on the right shelves or website, at the right time and in the right quantities
  • Monitor store inventory based on sales and intake
  • Maintain store shelves by removing dated or damaged products
  • Interact with the customer as the need necessitates by giving information about the product and services
  • Display, arrange, price, and rotate products in store
  • Liaise with internal customers constantly to maintain a healthy team work force
  • Reduced product receipt time to shelf availability by contributing to an integrated system that increased fulfilment speed by 95%, thus improving product availability for customers
  • Collaborated with the marketing and sales teams to forecast demand more accurately, ensuring that the right products were prioritized for inbound shipments based on upcoming promotions or seasonal demand
  • Contributes to a new stock auditing process that reduced inventory discrepancies by 85%, improving stock accuracy and reducing the time spent on manual checks

Senior Accounting Clerk

Better Taste Restaurant
Kingston, Jamaica
10.2006 - 09.2021
  • Manage a staff compliment of eight (8)
  • Prepare Staff weekly Payroll
  • Perform daily reconciliation of Cashiers and settlement report
  • Prepare Income and Expenditure Statement
  • Spearheaded successful business development initiatives aligned with business strategy and core competencies
  • Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning
  • Created annual budget and developed comprehensive plan to accomplish business objectives while staying within budget
  • Developed a concept for the restaurant's theme, and identity that resonates with customers and sets it apart from competitors
  • Forge repeated clientele through great customer service, delicious food, and a memorable experience
  • Contribute to community development through employment, local sourcing of raw materials, and charitable work
  • Emerging stronger through the business as a going concern through its slow season, economic downturns, and global crises like the COVID-19 pandemic, the business retained its staff complement 100% and maintained an 85% sales target

Senior Accounting Clerk

Caribbean Broiler Limited
Kingston, Jamaica
05.1999 - 10.2006
  • Reconcile daily cash and Cheque postings with lodgment
  • Prepare a combined Cash Settlement report for all business locations
  • Generate analytical report of the collection weekly
  • Prepare weekly and monthly Sales Reports
  • Acknowledging and resolving customer complaints
  • Used accounting software to prepare weekly and monthly financial reports
  • Investigate daily variances and corrected errors to resolve discrepancies
  • Maintained accounting database by entering data into computer system
  • Acknowledging and resolving customer complaints
  • Reconciled account information and reported figures in the general ledger by comparing them to the bank account statement each month
  • Prepare Reports for Final Accounts
  • Filing tax returns for employees
  • Investigated daily variances and corrected errors to resolve discrepancies
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy
  • Consistently producing accurate monthly, quarterly, and annual financial reports, thus contributing to a more informed decision-making process by management
  • Contributes to the development and the implementation of a more efficient automated accounting process, which reduces processing time and improves accuracy
  • Ensuring compliance with relevant financial regulations and standards, thus reducing the risk of penalties or audits

Education

Associate of Science - Business Administration and Management

University of the Commonwealth (formerly UCC)
Kingston, Jamaica
01.2006

School Leaving Diploma - Business Studies

Norman Manley High
Kingston, Jamaica
07.1996

Skills

  • Analytical
  • Problem solving
  • Decision-making
  • Time Management
  • Customer Service
  • People management
  • Attention to detail
  • Cost control
  • Profit maximization
  • Strategic Planning
  • Transaction processing
  • Policy adherence
  • Document verification
  • Adaptive learning
  • Problem-solving
  • Time management abilities

Hobbies and Interests

  • Playing Chess
  • Reading
  • Coaching and Mentorship
  • Interaction

References

Available upon Request

Timeline

Motor Vehicle Representative 1

Department of Motor Vehicle
11.2022 - Current

After Care Teacher Assistant

Scan Harbour Inc
06.2022 - 11.2022

Merchandiser Inbound

Target Atlantic Terminal
03.2022 - 10.2022

Senior Accounting Clerk

Better Taste Restaurant
10.2006 - 09.2021

Senior Accounting Clerk

Caribbean Broiler Limited
05.1999 - 10.2006

Associate of Science - Business Administration and Management

University of the Commonwealth (formerly UCC)

School Leaving Diploma - Business Studies

Norman Manley High

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Andrew Andy Edwards