Andrew Anderson
Technical Support Specialist
Spanish Town,St Catherine
Summary
I began my life trying multiple iterations at a career path, that is is because I am multi-variant by nature, And I believe in discovering my natural curiosity and aligning it with my life so that any team or organization I am a part of I can thrive and build a community and a family.
However, a year ago I move away from my career path in the field of electrical and into technical support because I found that I excel in IT-related jobs and desire to start a career in IT operating at the highest level
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Technical Support Representative
Ibex Global
Kingston, Kingston
03.2021 - Current
- Provide customer support to ensure services are operational and meet clients expectation and fulfill customers demands.
- Analyze, isolate, research, and effortlessly explain in a step by step processes technical issues through troubleshooting and providing solutions related to software or hardware.
- Ensure clients products are operating as designed
- • Effectively communicate with customers while documenting conversations, exchanges, or sessions into multiple systems.
- Audit and handle escalated issues that arise
Telesales Agent
Digicel Jamaica
14 Ocean BLV , Kingston
01.2020 - 03.2020
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
Direct Sales Agent
Digicel Jamaica
14 Ocean BLV , Kingston
02.2019 - 12.2019
- Met customers in homes and businesses to discuss and demonstrate products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Write reports and outline activities and sales Strategies.
Education
Electrical, Electronics Engineering Technologies
Hear Trust NTA
Rockfort Kingston 08.2017 - 08.2019
High School Diploma -
Seaforth High School
Blacksmith Lane Seaforth 09.2009 - 07.2014
Skills
- Software diagnosis
Timeline
Technical Support Representative
Ibex Global
03.2021 - Current
Telesales Agent
Digicel Jamaica
01.2020 - 03.2020
Direct Sales Agent
Digicel Jamaica
02.2019 - 12.2019
Electrical, Electronics Engineering Technologies
Hear Trust NTA
08.2017 - 08.2019
High School Diploma -
Seaforth High School
09.2009 - 07.2014
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