Dedicated Customer Service Representative with a strong background in client relations. Skilled in fostering connections and enhancing customer satisfaction, contributing to overall company success. Results-driven and collaborative, with a focus on building partnerships and supporting business growth.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Call Center Solutions
07.2025 - Current
Delivered top-tier customer support through phone, email, and live chat, achieving a 95% satisfaction rate.
Addressed guest inquiries, resolving [Number] issues per day quickly to enhance satisfaction.
Utilized [Software] and company-specific tools to resolve customer inquiries efficiently.
Handled reservations for guests using [Software] to streamline the booking process.
Customer Service Representative
Teleperformance
09.2023 - 04.2024
Delivered exceptional service, resolving customer concerns to enhance satisfaction.
Maintained professionalism while addressing diverse customer inquiries, ensuring a positive experience.
Customer Service Representative
Concentrix
05.2021 - 08.2022
Managed 75-100 inbound calls per day, resolving order and technical issues.
Provided information on service requirements and assisted with account access.
Ensured a positive customer experience through clear communication and support.
Customer Service Agent
Instacart (via Conduent)
05.2020 - 01.2021
Identified customer needs and delivered quick, effective solutions.
Conducted product and service research to improve client satisfaction.
Customer Service Agent
Delta Airlines (via Conduent)
03.2018 - 05.2020
Booked, modified, and canceled flights in accordance with airline policies.
Assisted customers with seat selection, upgrades, and special accommodations.
Provided pricing, travel information, and itinerary details.
Education
Level 1 & 2 Certification - Early Childhood Education
Wilmot's Academy
09.2012 - 01.2014
High School Diploma - English A, Principles of Business, Information Technology, Social Studies, Theatre Arts
Black River High School
09.2007 - 07.2012
Skills
CRM and Customer Support Software
Customer Service & Call Handling
Conflict Resolution & Issue Escalation
Multitasking in Fast-Paced Environments
Strong Written & Verbal Communication
References
References available upon request.
Timeline
Customer Service Representative
Call Center Solutions
07.2025 - Current
Customer Service Representative
Teleperformance
09.2023 - 04.2024
Customer Service Representative
Concentrix
05.2021 - 08.2022
Customer Service Agent
Instacart (via Conduent)
05.2020 - 01.2021
Customer Service Agent
Delta Airlines (via Conduent)
03.2018 - 05.2020
Level 1 & 2 Certification - Early Childhood Education
Wilmot's Academy
09.2012 - 01.2014
High School Diploma - English A, Principles of Business, Information Technology, Social Studies, Theatre Arts