Summary
Overview
Work History
Education
Skills
References
Timeline
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ANDRENE JAMEISON

Montego Bay,St. James

Summary

Dedicated Customer Service Representative with a strong background in client relations. Skilled in fostering connections and enhancing customer satisfaction, contributing to overall company success. Results-driven and collaborative, with a focus on building partnerships and supporting business growth.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Representative

Call Center Solutions
07.2025 - Current
  • Delivered top-tier customer support through phone, email, and live chat, achieving a 95% satisfaction rate.
  • Addressed guest inquiries, resolving [Number] issues per day quickly to enhance satisfaction.
  • Utilized [Software] and company-specific tools to resolve customer inquiries efficiently.
  • Handled reservations for guests using [Software] to streamline the booking process.

Customer Service Representative

Teleperformance
09.2023 - 04.2024
  • Delivered exceptional service, resolving customer concerns to enhance satisfaction.
  • Maintained professionalism while addressing diverse customer inquiries, ensuring a positive experience.

Customer Service Representative

Concentrix
05.2021 - 08.2022
  • Managed 75-100 inbound calls per day, resolving order and technical issues.
  • Provided information on service requirements and assisted with account access.
  • Ensured a positive customer experience through clear communication and support.

Customer Service Agent

Instacart (via Conduent)
05.2020 - 01.2021
  • Identified customer needs and delivered quick, effective solutions.
  • Conducted product and service research to improve client satisfaction.

Customer Service Agent

Delta Airlines (via Conduent)
03.2018 - 05.2020
  • Booked, modified, and canceled flights in accordance with airline policies.
  • Assisted customers with seat selection, upgrades, and special accommodations.
  • Provided pricing, travel information, and itinerary details.

Education

Level 1 & 2 Certification - Early Childhood Education

Wilmot's Academy
09.2012 - 01.2014

High School Diploma - English A, Principles of Business, Information Technology, Social Studies, Theatre Arts

Black River High School
09.2007 - 07.2012

Skills

  • CRM and Customer Support Software
  • Customer Service & Call Handling
  • Conflict Resolution & Issue Escalation
  • Multitasking in Fast-Paced Environments
  • Strong Written & Verbal Communication

References

References available upon request.

Timeline

Customer Service Representative

Call Center Solutions
07.2025 - Current

Customer Service Representative

Teleperformance
09.2023 - 04.2024

Customer Service Representative

Concentrix
05.2021 - 08.2022

Customer Service Agent

Instacart (via Conduent)
05.2020 - 01.2021

Customer Service Agent

Delta Airlines (via Conduent)
03.2018 - 05.2020

Level 1 & 2 Certification - Early Childhood Education

Wilmot's Academy
09.2012 - 01.2014

High School Diploma - English A, Principles of Business, Information Technology, Social Studies, Theatre Arts

Black River High School
09.2007 - 07.2012
ANDRENE JAMEISON