Andrea Mills
Portmore,Jamaica
Summary
Results-driven professional with expertise in analytical problem-solving and innovative solution delivery in dynamic settings. Proven ability to manage customer relations effectively while maintaining high standards of organization and efficiency. Detail-oriented administrative assistant skilled in multitasking and meeting deadlines, demonstrating resilience in challenging situations. Capable of working independently or collaboratively to achieve precise and timely clerical outcomes.
Overview
12
12
years of professional experience
Work History
Secretary
House Of Parliament
Kingston
09.2020 - Current
- Administrative tasks: Perform daily office duties such as scheduling, organizing files, and managing communications to ensure smooth operations
Accounting Officer
Asura Security Company Limited
Kingston, 05
06.2019 - Current
- Assisted with a range of administrative duties while providing support to HR functions and staff supervisors as required.
- Processed employee payments accurately and punctually.
- Prepared and submitted monthly tax returns to tax authorities.
- Recorded and maintained financial transactions systematically.
- Assisted customers with inquiries, resolving issues efficiently.
- Organized and stored documents for streamlined access and record-keeping.
- Prepared annual financial statements reflecting company health.
- Submitted yearly statutory documents to regulatory bodies.
Promoter: Office Coordinator/Customer Service Representative
World Brands Services
Mandeville P.O., Manchester
01.2017 - 12.2019
- Dynamic and results-driven Brand Product Promoter with expertise in driving brand awareness, effectively communicating product benefits, and fostering customer engagement to increase sales and market presence.
Accounting Clerk
Task Force Security Company Limited
Kingston, 05
01.2018 - 06.2019
- Processed payroll accurately and timely, issuing payment to employees.
- Ensured compliance with tax regulations by submitting monthly and yearly tax returns.
- Maintained detailed records of all financial transactions to support bookkeeping efforts.
- Addressed customer inquiries efficiently, providing effective solutions.
- Organized and maintained documents systematically for easy access.
- Monitored company expenses, ensuring alignment with budget guidelines.
- Recorded payroll-related transactions, including employee benefits deductions and vacation payouts.
Accounting Clerk
Problem Doctor Auto Clinic
Mandeville
03.2017 - 02.2018
- Executed payroll functions by managing employee salaries and deductions without delay.
- Filed monthly SO1 and yearly SO2 tax returns with attention to detail.
- Maintained comprehensive records of financial transactions for effective bookkeeping.
- Organized and stored documents systematically for quick access by staff.
Secretary: Filing Clerk/Switchboard Operator
Manchester Parish Council
Mandeville P.O., Manchester
03.2016 - 08.2016
- Streamlined document organization and storage for improved record-keeping.
- Operated switchboard to manage all incoming and outgoing calls.
- Answered telephone calls, directing them to relevant departments or personnel.
- Timely recorded and relayed critical messages with accuracy.
Cashier: Transaction Processor/Customer Service Representative
Best Buy Jamaica
Half -Way-Tree
12.2013 - 01.2014
- Greet and assist customers with a friendly, professional demeanour, ensuring a positive shopping experience.
- Accurately process and reconcile daily cash transactions, ensuring all monetary exchanges are correct and properly recorded.
- Maintain and manage accounts, ensuring accurate documentation and efficient tracking of financial activities.
Aid Teacher: Classroom Support/Instructional Assistant
Trendsetter Education Institute
Mandeville P.O., Manchester
05.2013 - 06.2013
- Assist students with the practical: Provide hands-on support to students, ensuring they understand and effectively complete practical exercises.
- Provide customer service: Deliver exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Filing: Maintain accurate and organized filing systems for easy retrieval of documents and information.
- Preparing notes for class: Prepare and organize instructional materials and notes to support effective class delivery.
Promoter: Office Coordinator/Customer Service Representative
Singer Jamaica
Mandeville P.O., Manchester
12.2015
- Actively involved in promoting products/services, driving brand awareness, and engaging with target audiences to increase visibility and sales.
Education
B.Sc. - Logistics and Supply Chain Management
Caribbean Maritime University
10.2024
Diploma - International Shipping & Logistics
Caribbean Maritime University
10.2022
Diploma - Business Management Supervision
Southwest TVET Institute
Newport02.2017
Level 1&2 Certificates - Cosmetology
Trendsetter Education Institute
Mandeville05.2013
High School Diploma - English A, Mathematics, Social Studies, Integrated Science, Technical Drawing and Visual Arts.
Skills
- Effective Communication & Interpersonal Skills
- Client support services
- Team collaboration and teamwork
- Interpersonal communication
- Conflict resolution strategies
- Eagerness to learn and proactive initiative
- Dependability and adaptability
- Financial & Accounting Management
- Basic accounting knowledge
- Financial analysis and reporting
- Budget management strategies
- Accounting supervision
- Expense tracking and payment posting
- Accounts payable and receivable
- Account balancing and reconciliation
- Payroll administration
- Confidentiality and data protection
- Project and Event Management
- Project oversight and coordination
- Event planning and execution
- Strategic decision-making
- Resource management techniques
- Multitasking proficiency
- Process optimization strategies
- Logistics & Supply Chain Management
- Logistics coordination expertise
- Supply chain management and planning
- Order processing management
- Purchasing administration
- Administrative & Organizational Skills
- Document organization and recordkeeping practices
- Record preparation and documentation
- Administrative background and supervision
- Managing purchasing activities
- Problem-Solving & Critical Thinking
- Analytical problem solving and critical analysis
- Decision-making strategies
- New Business Development
- Social media oversight
- New business development initiatives
Short Courses
- Diploma in Cyber Security - Currently
- Diploma in Cyber Security Operations - Currently
- Diploma in Human Resources (HR), Alison
- Diploma in Warehouse Management, Alison
- Ordinary Long-Term Insurance
Seminars Conferences Workshops
- Punctuality and Efficiency in the Workplace - Southwest TVET Institute Newport Campus
- Fire Prevention, Business Development Seminars
- Caribbean Natural Hair Show - 81 Knutsford Boulevard, Kingston 5, Saint Andrew, Jamaica
Software Application
- Microsoft suite
- QuickBooks
- BizPay (MC Systems)
References
References available upon request.
Hobbies and Interests
- Entrepreneur: Jewellery Design and Retail
- Artist: Drawing and Painting
- Chess Enthusiast
- Avid Reader
- Cyclist
- Fishing Enthusiast
Languages
First Language, A1 Beginner
Special Attributes - Skills
Client support services, Team collaboration and teamwork, Interpersonal communication, Conflict resolution strategies, Eagerness to learn and proactive initiative, Dependability and adaptability, Basic accounting knowledge, Financial analysis and reporting, Budget management strategies, Accounting supervision, Expense tracking and payment posting, Accounts payable and receivable, Account balancing and reconciliation, Payroll administration, Confidentiality and data protection, Project oversight and coordination, Event planning and execution, Strategic decision-making, Resource management techniques, Multitasking proficiency, Process optimization strategies, Logistics coordination expertise, Supply chain management and planning, Order processing management, Purchasing administration, Document organization and recordkeeping practices, Record preparation and documentation, Administrative background and supervision, Managing purchasing activities, Analytical problem solving and critical analysis, Decision-making strategies, Social media oversight, New business development initiatives
Activities
- Group Editor - Assignments
- Group Leader
- Secretary, Entrepreneur Club, Southwest TVET Institute
- Participant, Newport Ambassador Programme
- Trainee of the Quarter
- Secretary, AWAN Club
- Secretary, Chess Club
- Cadet
- Voluntary work
Timeline
Secretary
House Of Parliament
09.2020 - Current
Accounting Officer
Asura Security Company Limited
06.2019 - Current
Accounting Clerk
Task Force Security Company Limited
01.2018 - 06.2019
Accounting Clerk
Problem Doctor Auto Clinic
03.2017 - 02.2018
Promoter: Office Coordinator/Customer Service Representative
World Brands Services
01.2017 - 12.2019
Secretary: Filing Clerk/Switchboard Operator
Manchester Parish Council
03.2016 - 08.2016
Promoter: Office Coordinator/Customer Service Representative
Singer Jamaica
12.2015
Cashier: Transaction Processor/Customer Service Representative
Best Buy Jamaica
12.2013 - 01.2014
Aid Teacher: Classroom Support/Instructional Assistant
Trendsetter Education Institute
05.2013 - 06.2013
B.Sc. - Logistics and Supply Chain Management
Caribbean Maritime University
Diploma - International Shipping & Logistics
Caribbean Maritime University
Diploma - Business Management Supervision
Southwest TVET Institute
Level 1&2 Certificates - Cosmetology
Trendsetter Education Institute
High School Diploma - English A, Mathematics, Social Studies, Integrated Science, Technical Drawing and Visual Arts.
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