Jermaine Jones
Montego Bay,Jamaica
Summary
Dynamic Banquet Manager/Restaurant Manager with extensive experience at Sandals Montego Bay, excelling in customer satisfaction and team leadership. Proven ability to enhance service quality and maintain high hygiene standards. Recognized for strong problem-solving skills and attention to detail, fostering a positive environment that drives operational success.
Overview
21
21
years of professional experience
Work History
Banquet Manager, Senior Restaurant Manager
Sandals Montego Bay
01.2015 - 01.2022
- Maintaining a high level of customer satisfaction through quality and service standards
- Maintain high standard quality hygiene, health and safety
- Maintaining high standards of morale and personal appearance of employees
Waiter/Supervisor
Royal Caribbean Cruise line
01.2009 - 01.2015
- Oversee all front and back of house operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
Waiter
Wyndham Rosehall/Hilton Hotel
01.2002 - 01.2009
- Demonstrate genuine hospitality while greeting and establishing rapport with guests
- Guide guests through menus while demonstrating thorough knowledge of foods, beverages and ingredients
- Clear, clean and set tables when support staff are backed up
Waiter
Jack Tar Village
01.2001 - 01.2002
- Demonstrate genuine hospitality while greeting and establishing rapport with guests
- Guide guests through menus while demonstrating thorough knowledge of foods, beverages and ingredients
- Clear, clean and set tables when support staff are backed up
Education
CSEC - Technical Drawing, Art and Craft, English
Holy Trinity High
01.2001
Skills
- Customer service
- Flexibility
- Good interpersonal skills
- Communication skills
- Leadership qualities
- Organizational skills
- Ability to manage a team
- Team work
- Problem solving
- Multi-tasking
- Profitable thinking
- Positive attitude
- Attention to details
Hobbies and Interests
- Enjoy networking with people from diverse backgrounds
- Watching movies/series
- Traveling abroad
- Reading about current world events
- Researching topics of interest
- Watching/playing football
References
Alton Henry, Engineering Project Co-ordinator, Tryall Club, Hanover, Sandy Bay, 876-773-8099/876-439-4833
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Banquet Manager, Senior Restaurant Manager
Sandals Montego Bay
01.2015 - 01.2022
Waiter/Supervisor
Royal Caribbean Cruise line
01.2009 - 01.2015
Waiter
Wyndham Rosehall/Hilton Hotel
01.2002 - 01.2009
Waiter
Jack Tar Village
01.2001 - 01.2002
CSEC - Technical Drawing, Art and Craft, English
Holy Trinity High
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