Andre O. Coley
Montego Bay,St. James
Summary
Dynamic and results-driven professional with over 6 years of experience in client-facing roles, specializing in relationship management and negotiation. Proven track record of driving substantial sales growth through effective collaboration and team supervision, fostering continuous improvement and operational efficiency. Committed to personal and professional development in customer success, consistently delivering significant value to remote teams. Skilled in enhancing client satisfaction and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Account Executive
Wise Pelican
03.2022 - Current
- Hosts virtual meetings scheduled by Business Development Representatives, presenting products and managing inbound/outbound lead transfers to foster relationships and close deals.
- Leveraged strong customer relationships to close deals and projects, firmly believing in finding solutions and understanding clients.
- Consistently met and exceeded quotas, generating > $1M in sales in both 2022 and 2023 through exceptional negotiation skills and a determined approach.
- Leads sales meetings to discuss daily and weekly targets, fostering a collaborative environment for team improvement.
Supervisor + Team Lead
Advanced Call Center Technologies LLC.
09.2017 - 03.2022
- Successfully coached and developed new hires and tenured agents to enhance their personal behaviors in alignment with business requirements.
- Efficiently managed schedules, optimizing team efficiency and ensuring seamless operations.
- Delivered real-time feedback on worker performance, fostering a culture of continuous improvement and excellence.
- Played a pivotal role in resolving urgent customer queries, ensuring customer satisfaction.
- Managed over 15 agents per day.
Customer Service Representative
Advanced Call Center Technologies LLC.
02.2017 - 09.2017
- Engaged with customers, addressing inquiries, resolving issues, and providing accurate information.
- Demonstrated effective problem-solving skills to promptly resolve customer concerns, contributing to high levels of customer satisfaction.
- Followed established call center procedures and protocols to ensure consistent and high-quality service delivery.
- Managed over 50 customer calls per day
Education
Bachelor of Science - Human Resource Management & Operations Management
University of The West Indies, WJC
Montego Bay, Jamaica09-2020
Skills
- Adaptability
- Leadership
- Oral Written Communication
- Conflict Resolution
- Time Management
- Problem Solving
- Results Orientation
- MS Office Suite
- HubSpot CRM
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Timeline
Account Executive
Wise Pelican
03.2022 - Current
Supervisor + Team Lead
Advanced Call Center Technologies LLC.
09.2017 - 03.2022
Customer Service Representative
Advanced Call Center Technologies LLC.
02.2017 - 09.2017
Bachelor of Science - Human Resource Management & Operations Management
University of The West Indies, WJC