Andre Hinds
AS.Logistics And Supply Chain Management
Kingston
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Technical Support Representative
Statistical Institute of Jamaica
09.2022 - 03.2025
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Managed high levels of call flow and responded to technical support needs.
- Facilitated smoother software updates for worker having issues with electronic devices
- Gathered and submitted survey's documentations.
Inventory Officer
Mico University College
07.2019 - 09.2020
- Optimized warehouse space utilization by designing effective storage layouts and implementing proper organization techniques.
- Managed the disposal or donation of excess or expired items in accordance with company policies and legal requirements.
- Developed comprehensive reports to analyze inventory trends, identify issues, and recommend improvements.
- Trained new employees on inventory procedures and best practices, fostering a culture of excellence within the team.
- Reduced stockouts and overstock situations with meticulous demand forecasting and inventory planning.
Storeroom Clerk
W&S Printing Service
04.2018 - 07.2019
- Contributed to cost reduction efforts by identifying opportunities for bulk purchasing and negotiating favorable terms with suppliers.
- Boosted customer satisfaction levels through prompt resolution of inquiries related to product availability or order status updates.
- Improved order accuracy by meticulously reviewing purchase orders and cross-checking against actual deliveries.
- Exhibited outstanding attention to detail when conducting physical counts during annual inventory audits, resulting in more accurate financial reporting and forecasting efforts.
- Streamlined the storeroom organization for efficient retrieval of items, reducing wasted time for employees.
Education
Associate of Science - Logistics And Supply Chain Management
University of The Commonwealth Caribbean
Kingston 09-2020
High School Diploma -
Excelsior High School
Kingston 06-2018
Skills
Technical support
Technical troubleshooting
Analytical thinking
Microsoft outlook
Data entry
Hardware troubleshooting
Certification
Information Technology
Timeline
Technical Support Representative
Statistical Institute of Jamaica
09.2022 - 03.2025
Information Technology
07-2020
City and Guilds Math &English
07-2020
CAP Leadership Award
07-2020
OAD Leadership Award
07-2020
Inventory Officer
Mico University College
07.2019 - 09.2020
Storeroom Clerk
W&S Printing Service
04.2018 - 07.2019
Associate of Science - Logistics And Supply Chain Management
University of The Commonwealth Caribbean
High School Diploma -
Excelsior High School
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