Anara Thompson
Duluth
Summary
Experienced Customer Service Representative with a proven ability to provide excellent service in fast-paced environments. A strong teAm player who excels in collaboration, I Am also a quick learner, adept at adapting to new systems and processes. I Am committed to delivering quality customer experiences while continuously seeking opportunities to enhance my skills and contribute to teAm success.I Am dedicated to upholding the highest standards of professionalism and excellence. I am confident that my skills and experience would contribute meaningful value to your organization, and I would excel in an environment that promotes growth and maintains high standards.
Overview
12
12
years of professional experience
Work History
Customer Service Rep/ Travel Agent
Bakkt LLC
07.2022 - Current
- Inbound calls for customers looking to book travel either using their rewards that have been accumulated or purchasing travel using their payment card
- Assist Customers with changes and cancelling reservations
- Assist customers with navigating the customer website/portal, viewing, and using their reward points
- Assist customers experiencing issues with points redemption, etc
Picker/packer /shopper
Amazon
12.2020 - Current
- Picked customer order in a timely manner while exercising caution
- Made sure customer order was accurate
- Packed and prep customer order to be delivered on time
Picker/Packer
Williams Carters
09.2019 - 02.2021
- Picked products from designated locations using (scanner) and a (pick truck) to fulfill customer orders
- Marked and labeled containers with accurate shipping information to prevent delays
Customer Service Representative
Advance Call Center Technology
02.2014 - 11.2016
- Assisted customer with complaints and service issue
- Retained upset customers by providing to best customer service in a competent and professional manner
- Assisted approximately (30) customers each (day) with bills and service questions
- Consulted with upset customers to determine best method to resolve service and billing issue
- Addressed customer service inquires quickly and accurately
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Communicated with supervisor to escalate customers concerns and inventory requirements
- Documented conversations with customers in (notes) to track requests, problems and solutions offered.
Administrative Assistant
National Youth Service
08.2012 - 01.2014
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Successfully planned and executed corporate meetings, lunches, and special events for groups of (20) employees
- Processed financial documents including contracts, expense report and invoices
- Created PowerPoint presentations used for business development
- Processed and tracked employee time sheets and submitted to accounting department for payroll processing, facilitating timely and accurate payments.
Education
CPR, 1ST AID, AED CERTIFICATION
FAKS Allied Health Education Center
College Park, Georgia07.2020
High School Graduate -
Rhodes Hall High School
Hanover, Jamaica07.2012
Skills
- Ability to prioritize workloads and multitask to always meet deadlines
- Microsoft Word, Excel, PowerPoint, and various browsers
- Reservations Booking
- Customized Travel Package
- Travel Bookings Processes
- International and Domestic Travel
- Cancellation Policies
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Time Management
- Organizational Skills
- Microsoft Office
- Data Entry
- Effective Communication
References
Iye Kargbo, 404-510-3764
Timeline
Customer Service Rep/ Travel Agent
Bakkt LLC
07.2022 - Current
Picker/packer /shopper
Amazon
12.2020 - Current
Picker/Packer
Williams Carters
09.2019 - 02.2021
Customer Service Representative
Advance Call Center Technology
02.2014 - 11.2016
Administrative Assistant
National Youth Service
08.2012 - 01.2014
CPR, 1ST AID, AED CERTIFICATION
FAKS Allied Health Education Center
High School Graduate -
Rhodes Hall High School
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