AMSTRADAM BOURNE
Summary
Dedicated sales professional with more than a decade of experience in both sales and customer service. I have Extensive knowledge of cars, including a diverse range of makes and models. A skilled negotiator who continually transforms leads into customers, including walk-ins, and cold-calling prospects. Professional team player willing to assist team members in making sales to reach the goals of the company. Excellent customer service skills to make buying an easier experience for the customers. Enclosed is a copy of my resume which provides specifications of my qualification for your perusal. I will be happy to make myself available for an interview at your convenience, to discuss how my qualification would be consistent with your needs. Thank you for your consideration.
Overview
17
17
years of professional experience
Work History
Logistics Officer
Magna Motors Dealership Limited
05.2025 - 08.2025
- Ensuring accurate tracking of vehicle inventory.
- Collaborating closely with suppliers, transport companies, and internal teams to ensure smooth inbound and outbound logistics.
- Monitoring vehicle deliveries to dealerships and customers, ensuring timely and accurate fulfillment.
- Managing import/export documentation, customs clearance, and compliance with transport regulations.
- Managed functional areas of logistics.
- Developed logistical checklists to guide activities support.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Corporate & Preowned Client Advisor
Manga Motor Dealership Limited (MMDL)
08.2021 - Current
- Understands automobiles by studying characteristics, capabilities, and features.
- Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins.
- Turns customers into buyers by matching them with their ideal car.
- Qualifies buyers by understanding their requirements and interests and matching these interests to various car models.
- Demonstrates vehicle features and takes customers on test drives.
- Demonstrates automobiles by explaining warranties and services.
- Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
- Provides sales management information by completing reports.
- Assists with the setup of the showroom and displays.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
- Enhances dealership reputation by accepting ownership for accomplishing new and different requests.
- Sought out appropriate management in more complex financial matters.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Marketing & Sales Consultant
Chrome Motor
01.2017 - 10.2020
- Works as an independent consultant or as part of a consultancy firm to provide marketing expertise to clients
- Researches industries, markets, demographics, trends, sales results, and other data related to the client's products or services
- Analyses details of competitor offerings, including specifications, market share, pricing, and promotional materials
- Creates detailed reports with research findings and analysis to inform marketing strategies
- Provides written documents and verbal presentations for each client to guide the creation of new marketing plans and strategies
- Recommends specific marketing approaches and spending budgets to achieve the client's desired sales goals
- Helps come up with new product and service offerings to increase shares in new or existing markets
- Followed up with existing customers to provide additional support and address concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated advertising brochure for vendor use.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
Sales Manager
Yokohama Trading
04.2012 - 01.2017
- Daily Sales Report
- Develop and Manage a CRM Platform to retain customers’ forecast
- Sales for upcoming months
- Compile reports for the dealership for management revision
- Clearance of Vehicle from Kingston Wharf
- Set sale goals, track progress, and lead team to execute set quota
- Oversees all activities that take place in the showroom
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
- Drove sales by developing multi-million dollar contract sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
ADVANTAGE COMMUNICATIONS
06.2010 - 04.2012
- Documentation and Updating Records in Required System
- Assist Customers with queries
- Add Products and Enter Sales via Customer Relationship Management (CRM)
- Updating Fault Reports via Advance Communication User Training (ACUT)
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Account Associate
VXI GLOBAL SOLUTIONS
09.2008 - 06.2010
- Address customer inquiries via Telephone
- Add Products and Enter Sales via Customer Relationship Management (CRM)
- Meeting the Clients’ Key Performance Indicators
- Serviced high volume of calls while providing excellent customer service.
Education
SSC -
Holy Trinity High School
08.2007
Caribbean Examination Council (CXC) - undefined
University of the West Indies, (Open Campus)
06.2014
Diploma - Marketing & Sales
University of the West Indies, (Open Campus)
02.2016
Diploma - Operations Management (Ops)
University of Alison
Bachelor Of Business Administration - undefined
Excelsior Community College
01.2027
Skills
- Time Management
- Leadership Skills
- Teamwork
- Computer Skills
- Ability to Multitask
- Ability to work under pressure
- Fast Learner
- Microsoft Excel
- Adaptability
- CRM
- CDK
- Project Management
- Customer Service
- Brand-building strategies
- sales techniques
- Business growth and retention
- Rapport and relationship building
- Performance tracking and evaluations
- Pipeline management
- Prospecting
- Cross-functional collaboration
- Event planning
- Business planning
- Performance evaluations
- Promotional planning
EXTRA-CURRICULAR ACTIVITIES
Organizing events and activities at Rise Life Youth Club September 2008 — August 2010 Volunteer Rise Life Youth Club Watching Inspirational Videos Former Member of Rae Town Football Club Spending Time with Family
Awards
Certificate of Achievement for accomplishing targeted goals for all key metrics, Certificate of Achievement for certified sales consultant, Certificate of Achievement for expert sales consultant
Justice Of The Peace at the Ministry Of Justice
- October 2022 — Present
- Execution of Documents: Persons often seek help concerning wills, transfers, common law titles, and other kinds of legal documents including Oaths, Affidavits, and Declarations.
- Summonses, Warrants: to compel persons to attend court; at other times, may issue a warrant for the search of premises believed to contain illegal goods or persons; may also issue a warrant for the arrest of any person who – on reasonable grounds – is believed to have committed a criminal offense.
- Licensing Authority under Spirit Licenses Act: to consider and grant applications for licenses at Spirit License sessions.
- Bail: to consider applications for bail in respect of persons who have been arrested and are in police custody for minor offenses that have not yet been taken before the court.
- Visits to Police Stations to ensure that the proper procedures are followed where arrested persons, who are in police custody, make statements under caution, as well as with respect to those persons who are placed in identification parades.
- Give Counsel and advice to citizens in the community: to listen to and, where possible, help persons who experience various kinds of problems and seek the advice of a leader in the community.
- Caution Statements: Justices of the Peace are sometimes asked by the police to bear witness to written statements given under caution by an accused person in custody. In cases where a person has received felonious injuries and is dying, a JP is required to witness the statement from such person before he or she dies for the purpose of using such document in a trial.
- Jury List: Under the Jury Act 1898, repealed by the Act of 1980, a minimum of two Justices of the Peace sit with the Resident Magistrate at a Special Petty Session to provisionally settle the Jury List and later in the year to finally settle the list presented by the police. The purpose is to remove the names of persons who are no longer qualified by reason of age, incapacity, etc., and to add to the list persons now qualified as well as to correct other errors on the list.
- Hire Purchase Act: Any Vendor may apply in the absence of the other party to two Justices of the Peace for an order to repossess goods sold on the hire purchase agreement if the right to the vendor is endangered.
- Riot Act: The Justice of the Peace reads the Riot Act to a rioting crowd in a time of crisis.
Timeline
Logistics Officer
Magna Motors Dealership Limited
05.2025 - 08.2025
Corporate & Preowned Client Advisor
Manga Motor Dealership Limited (MMDL)
08.2021 - Current
Marketing & Sales Consultant
Chrome Motor
01.2017 - 10.2020
Sales Manager
Yokohama Trading
04.2012 - 01.2017
Customer Service Representative
ADVANTAGE COMMUNICATIONS
06.2010 - 04.2012
Account Associate
VXI GLOBAL SOLUTIONS
09.2008 - 06.2010
Caribbean Examination Council (CXC) - undefined
University of the West Indies, (Open Campus)
Diploma - Marketing & Sales
University of the West Indies, (Open Campus)
Bachelor Of Business Administration - undefined
Excelsior Community College
SSC -
Holy Trinity High School
Diploma - Operations Management (Ops)
University of Alison