Amoya Darling
Discovery Bay,Jamaica
Summary
Dynamic Customer Service Representative with a proven track record at Rainforest Seafood Jamaica, excelling in effective communication and problem-solving. Recognized for enhancing customer satisfaction through meticulous order processing and attention to detail, consistently resolving inquiries and contributing to a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rainforest Seafood Jamaica
Ochi Rios, Jamaica
01.2020 - 01.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Torpedo Micro Loan Financing Company
, Jamaica
01.2018 - 01.2020
- Answered questions and advised customers regarding loans and transactions.
- Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
- Assisted in analyzing applicants' financial status, credit, and property evaluations.
- Assisted with the preparation and closing of loan documents.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
Customer Service Representative
Ibex Ltd Jamaica
, Jamaica
01.2017 - 01.2018
- Transcribed message details to promptly relay to appropriate recipients.
- Ensured compliance with all applicable federal regulations pertaining to telephone operations.
- Documented messages left by callers and delivered vital information to intended employees.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Updated the personnel directory to ensure that all information, including telephone extensions, and employees was current.
- Operated telephone switchboard to provide information, take messages and forward calls.
Education
High School Diploma -
Aabuthnott Gallimore High School
07.2014
Skills
- Customer Service
- Effective Communication
- Analytical Thinking
- Team Collaboration
- Problem Solving
- Attention to Detail
- Order processing
- Database management
References
Available upon request
Timeline
Customer Service Representative
Rainforest Seafood Jamaica
01.2020 - 01.2025
Customer Service Representative
Torpedo Micro Loan Financing Company
01.2018 - 01.2020
Customer Service Representative
Ibex Ltd Jamaica
01.2017 - 01.2018
High School Diploma -
Aabuthnott Gallimore High School
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