Amoy Morrison
Counter Attendant
May Pen
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service/Food Counter Attendant
Pizza Hut
May Pen
01.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer and corrected any errors.
- Delivered items to guest tables and addressed and requests.
- Demonstrated knowledge and applied proper food handling standards.
- Provided information regarding promotions and menu items.
Cashier
lavender Supermarket
Frankfeild
07.2018 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Created price tags and merchandise signs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counter Attendant/Food Server/Food Preparation Worker
Juicy Patties
May Pen
11.2016 - 06.2017
- Managed multiple tasks in high-volume environment.
- Demonstrated knowledge and applied proper food handling standards.
- Provided information regarding promotions and menu items.
- Relayed information about menu selections and featured products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
GED -
Central High School
May Pen Clarendon 09.2012 - 06.2017
Diploma - Project Management
Alison
Online 11.2022 - Current
Certificates - Business Finance And Financial Market
Alison
Online 11.2022 - 03.2023
Certificate - Warehouse Management
Alison
Online 12.2022 - 03.2023
Certificate - Phlebotomy
Alison
Online 09.2022 - 03.2023
Certificate - Nursing Patient Care
Alison
Online 08.2021 - 03.2022
Skills
Product restocking
Food service standards
Excellent work ethic
Effective communication
Safe food handling
Team Player
Sales expertise
Kitchen support
Product promotion
Menu memorization
Recipes and menu planning
Timeline
Certificate - Warehouse Management
Alison
12.2022 - 03.2023
Diploma - Project Management
Alison
11.2022 - Current
Certificates - Business Finance And Financial Market
Alison
11.2022 - 03.2023
Certificate - Phlebotomy
Alison
09.2022 - 03.2023
Certificate - Nursing Patient Care
Alison
08.2021 - 03.2022
Customer Service/Food Counter Attendant
Pizza Hut
01.2020 - 08.2021
Cashier
lavender Supermarket
07.2018 - 01.2019
Counter Attendant/Food Server/Food Preparation Worker
Juicy Patties
11.2016 - 06.2017
GED -
Central High School
09.2012 - 06.2017