Amoy Morrison
Counter Attendant
May Pen
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service/Food Counter Attendant
Pizza Hut
May Pen
01.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer and corrected any errors.
- Delivered items to guest tables and addressed and requests.
- Demonstrated knowledge and applied proper food handling standards.
- Provided information regarding promotions and menu items.
Cashier
lavender Supermarket
Frankfeild
07.2018 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Created price tags and merchandise signs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counter Attendant/Food Server/Food Preparation Worker
Juicy Patties
May Pen
11.2016 - 06.2017
- Managed multiple tasks in high-volume environment.
- Demonstrated knowledge and applied proper food handling standards.
- Provided information regarding promotions and menu items.
- Relayed information about menu selections and featured products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
GED -
Central High School
May Pen Clarendon 09.2012 - 06.2017
Diploma - Project Management
Alison
Online 11.2022 - Current
Certificates - Business Finance And Financial Market
Alison
Online 11.2022 - 03.2023
Certificate - Warehouse Management
Alison
Online 12.2022 - 03.2023
Certificate - Phlebotomy
Alison
Online 09.2022 - 03.2023
Certificate - Nursing Patient Care
Alison
Online 08.2021 - 03.2022
Skills
Product restocking
undefinedTimeline
Certificate - Warehouse Management
Alison
12.2022 - 03.2023
Diploma - Project Management
Alison
11.2022 - Current
Certificates - Business Finance And Financial Market
Alison
11.2022 - 03.2023
Certificate - Phlebotomy
Alison
09.2022 - 03.2023
Certificate - Nursing Patient Care
Alison
08.2021 - 03.2022
Customer Service/Food Counter Attendant
Pizza Hut
01.2020 - 08.2021
Cashier
lavender Supermarket
07.2018 - 01.2019
Counter Attendant/Food Server/Food Preparation Worker
Juicy Patties
11.2016 - 06.2017
GED -
Central High School
09.2012 - 06.2017
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