Amoy Jackson
Kingston
Summary
Results-oriented and highly motivated professional with a diverse skill set and a strong commitment to excellence. Seeking a challenging position where I can utilize my skills and qualifications, to contribute to the success and growth of a dynamic organization. Professional and ready to deliver excellence, timeliness and keen attention to detail.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Cosmetologist
Dockery's Hair Salon
12.2008
Loan Advisor
Ibex Global Solutions
05.2019 - 06.2022
- Provide information and guidance to customers on various loan products, including personal loans, mortgages, and auto loans
- Assess customer financial situations and needs to recommend suitable loan options
- Guide customers through the loan application process, ensuring accuracy and completeness of required documentation
- Explain loan terms, interest rates, and repayment options in a clear and understandable manner.
Customer Service Representative | Cashier
Island Grill
02.2016 - 12.2018
- Handled incoming customer inquiries and provided information about products and services
- Utilized consultative selling techniques to identify customer needs and recommend appropriate solutions
- Met and exceeded monthly sales targets through effective upselling and cross-selling
- Processed customer orders, tracked shipments, and ensured customer satisfaction
- Addressed customer concerns, resolved issues promptly and professionally
- Greeted and assisted customers with a friendly and positive attitude
- Processed customer orders, handled transactions, and provided accurate change
- Operated the cash register and maintained proper cash-handling procedures
- Ensured order accuracy and prepared food items efficiently
- Handled customer inquiries, resolved issues, and provided excellent customer service
- Maintained cleanliness and organization at the cashier station and dining area.
Cook | Server
Taylor’s Wedding Center
04.2013 - 10.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Planned, prepared, and presented a variety of dishes forcatering events, ensuring high-quality and visually appealing presentations.
- Coordinated with clients to understand their preferences, dietary restrictions, and event requirements.
- Collaborated with the catering team to ensure seamless execution of events.
- Prepared and organized equipment, utensils, and ingredients for catering events.
- Monitored food safety and sanitation practices to maintain compliance with health regulations.
Computer Technician | Supervisor
Camara Jamaica
02.2010 - 09.2014
- Provided technical support to end-users, troubleshooting hardware and software issues
- Supervised a team of staff, providing guidance and support to ensure service excellence
- Oversaw the installation, maintenance, and repair of computer systems and peripherals
- Managed IT projects, including hardware and software upgrades, network installations, and system migrations.
Housekeeping Room Attendant
Mayfair Hotel
05.2011 - 05.2013
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Education
Heart Trust NTA
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Penwood High School
01.2004 - 01.2009
Skills
Window cleaning
Vacuuming and sweeping
Sorting and washing laundry
Ordering cleaning supplies
Cleaning techniques
Complaint resolution
Report preparation
Technical Support
Menu memorization
Food and beverage pairings
Accomplishments
- National Youth Service Personal Development Training Certificate
- Career Advancement Program Certificate for the Most Improved Student in Customer Service
- Certificate for the Most Outstanding Student in Personal Development
- Island Grill Certificate for the Most Helpful Employee
- Certificate for the Most Courteous Employee
- Employee of the Month
Personal Qualifications
- NCTVET Customer Service Level 1 Certificate
- NCTVET Cosmetology Level 1 Certificate
- NCTVET Computer Repairs/Maintenance Technician Certificate
- City and Guilds Customer Service (BPO) - Pass
- CXC General Proficiency Examination
Integrated Science
Mathematics
Principles of Business
Information Technology
English A
Timeline
Loan Advisor
Ibex Global Solutions
05.2019 - 06.2022
Customer Service Representative | Cashier
Island Grill
02.2016 - 12.2018
Cook | Server
Taylor’s Wedding Center
04.2013 - 10.2015
Housekeeping Room Attendant
Mayfair Hotel
05.2011 - 05.2013
Computer Technician | Supervisor
Camara Jamaica
02.2010 - 09.2014
Cosmetologist
Dockery's Hair Salon
12.2008
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Penwood High School
01.2004 - 01.2009
Heart Trust NTA