Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Qualifications
Timeline
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Amoy Jackson

Kingston

Summary

Results-oriented and highly motivated professional with a diverse skill set and a strong commitment to excellence. Seeking a challenging position where I can utilize my skills and qualifications, to contribute to the success and growth of a dynamic organization. Professional and ready to deliver excellence, timeliness and keen attention to detail.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Cosmetologist

Dockery's Hair Salon
12.2008

Loan Advisor

Ibex Global Solutions
05.2019 - 06.2022
  • Provide information and guidance to customers on various loan products, including personal loans, mortgages, and auto loans
  • Assess customer financial situations and needs to recommend suitable loan options
  • Guide customers through the loan application process, ensuring accuracy and completeness of required documentation
  • Explain loan terms, interest rates, and repayment options in a clear and understandable manner.

Customer Service Representative | Cashier

Island Grill
02.2016 - 12.2018
  • Handled incoming customer inquiries and provided information about products and services
  • Utilized consultative selling techniques to identify customer needs and recommend appropriate solutions
  • Met and exceeded monthly sales targets through effective upselling and cross-selling
  • Processed customer orders, tracked shipments, and ensured customer satisfaction
  • Addressed customer concerns, resolved issues promptly and professionally
  • Greeted and assisted customers with a friendly and positive attitude
  • Processed customer orders, handled transactions, and provided accurate change
  • Operated the cash register and maintained proper cash-handling procedures
  • Ensured order accuracy and prepared food items efficiently
  • Handled customer inquiries, resolved issues, and provided excellent customer service
  • Maintained cleanliness and organization at the cashier station and dining area.

Cook | Server

Taylor’s Wedding Center
04.2013 - 10.2015
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Planned, prepared, and presented a variety of dishes forcatering events, ensuring high-quality and visually appealing presentations.
  • Coordinated with clients to understand their preferences, dietary restrictions, and event requirements.
  • Collaborated with the catering team to ensure seamless execution of events.
  • Prepared and organized equipment, utensils, and ingredients for catering events.
  • Monitored food safety and sanitation practices to maintain compliance with health regulations.

Computer Technician | Supervisor

Camara Jamaica
02.2010 - 09.2014
  • Provided technical support to end-users, troubleshooting hardware and software issues
  • Supervised a team of staff, providing guidance and support to ensure service excellence
  • Oversaw the installation, maintenance, and repair of computer systems and peripherals
  • Managed IT projects, including hardware and software upgrades, network installations, and system migrations.

Housekeeping Room Attendant

Mayfair Hotel
05.2011 - 05.2013
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.

Education

Heart Trust NTA

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Penwood High School
01.2004 - 01.2009

Skills

Window cleaning

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Accomplishments

  • National Youth Service Personal Development Training Certificate
  • Career Advancement Program Certificate for the Most Improved Student in Customer Service
  • Certificate for the Most Outstanding Student in Personal Development
  • Island Grill Certificate for the Most Helpful Employee
  • Certificate for the Most Courteous Employee
  • Employee of the Month

Personal Qualifications

  • NCTVET Customer Service Level 1 Certificate
  • NCTVET Cosmetology Level 1 Certificate
  • NCTVET Computer Repairs/Maintenance Technician Certificate
  • City and Guilds Customer Service (BPO) - Pass
  • CXC General Proficiency Examination
    Integrated Science
    Mathematics
    Principles of Business
    Information Technology
    English A

Timeline

Loan Advisor

Ibex Global Solutions
05.2019 - 06.2022

Customer Service Representative | Cashier

Island Grill
02.2016 - 12.2018

Cook | Server

Taylor’s Wedding Center
04.2013 - 10.2015

Housekeeping Room Attendant

Mayfair Hotel
05.2011 - 05.2013

Computer Technician | Supervisor

Camara Jamaica
02.2010 - 09.2014

Cosmetologist

Dockery's Hair Salon
12.2008

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Penwood High School
01.2004 - 01.2009

Heart Trust NTA

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Amoy Jackson