Amoy Jackson
Kingston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional and ready to deliver excellence, timeliness, and keen attention to detail. Resourceful Loan Advisor with comprehensive knowledge in financial counseling, loan origination and processing. Demonstrated strengths include the ability to assess client needs, develop responsive solutions, and close deals effectively. Previous roles underscored commitment to customer satisfaction and driving sales growth.
Overview
15
15
years of professional experience
Work History
Cosmetologist
Dockery's Hair Salon
12.2008
Loan Advisor
Sutherland Global services
07.2022 - Current
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
- Explain loan terms, interest rates, and repayment options in a clear and understandable manner
- Assist with training and helping new hires understand the concept of what customer great customer service is so all their calls can be A+
- Assist with team management and engagement so each and every agent can feel comfortable as possible with their piers
- Addresses customer concerns, resolved issues promptly and professionally
Customer Service Representative
Ibex Global Solutions
05.2019 - 06.2022
- Greeted and assisted customers with a friendly and positive attitude
- Processed customer orders, handled transactions, and provided accurate change
- Operated the cash register and maintained proper cash-handling
Customer Service Representative | Cashier
Island Grill
02.2016 - 12.2018
- Ensured order accuracy and prepared food items efficiently
- Maintained cleanliness and organization at the cashier station and dining area
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Adhered to food safety standards when storing and preparing foods
- Collaborated with the catering team to ensure the seamless execution of events
- Cleaned kitchen equipment, surfaces, utensils and dishes
- Monitored stock levels of food items and ordered more when necessary
Cook/Restaurant Server
Taylor's Wedding Center
04.2013 - 10.2015
- Supervised a team of staff, providing guidance and support to ensure service excellence
Computer Technician | Supervisor
Camara Jamaica
02.2010 - 09.2014
- Oversaw the installation, maintenance, and repair of computer systems and peripherals
- Managed IT projects, including hardware and software upgrades, network installations, and system migrations
- Provided technical support for client inquiries via telephone and email
- Troubleshoot complex technical problems related to hardware components, operating systems and applications
Office Administrator
National Youth Service - Jamaica Constabulary Force
05.2012 - 05.2013
Education
NCTVET -
Heart Trust NTA
01.2018
High school Diploma - Mathematics, English, Information Technology, Principles of Business, Integrated Science
Penwood High School
01.2009
Skills
- Customer Service and Support
- Inventory and Order Processing
- Management
- Data Management and Record-Keeping
- Sales Techniques and Negotiation Skills
- Attention to Detail
- Problem-Solving and Conflict Resolution
- Flexibility and Adaptability Skills
- Cash Handling
- Communication and Interpersonal Skills
- Teamwork and Collaboration
- Talent
- Food and Beverage Operations
- Cosmetology Skills
- CRM Software Proficiency
- Menu Planning and Serving Skills
- Debt management
- Product Education
Languages
English
Timeline
Loan Advisor
Sutherland Global services
07.2022 - Current
Customer Service Representative
Ibex Global Solutions
05.2019 - 06.2022
Customer Service Representative | Cashier
Island Grill
02.2016 - 12.2018
Cook/Restaurant Server
Taylor's Wedding Center
04.2013 - 10.2015
Office Administrator
National Youth Service - Jamaica Constabulary Force
05.2012 - 05.2013
Computer Technician | Supervisor
Camara Jamaica
02.2010 - 09.2014
Cosmetologist
Dockery's Hair Salon
12.2008
High school Diploma - Mathematics, English, Information Technology, Principles of Business, Integrated Science
Penwood High School
NCTVET -
Heart Trust NTA
Similar Profiles
REBECCA FITZSIMMONSREBECCA FITZSIMMONS
HAIRDRESSING APPRENTICE at Langdon Hair Salon, Shag Hair SalonHAIRDRESSING APPRENTICE at Langdon Hair Salon, Shag Hair Salon
Daniel HanaDaniel Hana
Barber/Hairstylist at Star Hair Salon, George Hair SalonBarber/Hairstylist at Star Hair Salon, George Hair Salon
NIKKI RIEHLNIKKI RIEHL
Hairstylist / Digital Marketing Manager at Fiore Hair Salon / BeLaVie Hair SalonHairstylist / Digital Marketing Manager at Fiore Hair Salon / BeLaVie Hair Salon
Kemoy CorchoKemoy Corcho
Homeroom Teacher at Liwa International School QattaraHomeroom Teacher at Liwa International School Qattara
Connor WalkerConnor Walker
Barback/busser at Carmella's Italian KitchenBarback/busser at Carmella's Italian Kitchen