AMOY HEPBURN
SPALDING P.O.,MANCHESTER
Summary
Pursuing an available position in your reputable organization that suits my qualifications. This position will enable me to utilize skills of communication, leadership as well as the ability to work in teams, to attain valuable experience and demonstrate the skills required to achieve the objectives and goals of the organization.
Overview
9
9
years of professional experience
Work History
Customer Service
Toyota Brand
10.2023 - 06.2025
- Assist customers to make monthly payment or arrangements to have their bills paid for vehicles under Toyota Brand
- Contact customers by phone regarding overdue accounts
- Negotiate payment plans and settlements
- Record all interactions accurately in the system
- Follow up on promised payments
Customer Service
Sutherland Global
02.2022 - 08.2023
- Where I process application for overseas students who receive scholarship Receive, review, and process
- Verify applicant information and supporting documents for accuracy and completeness
- Enter and update application data in internal systems
- Communicate with applicants to request missing or additional information
- Ensure applications meet eligibility criteria and policy requirements
- Track application status and meet
- Managed cash registers while delivering exceptional customer service.
- Created reports on customer service performance metrics.
Leader
Signature Restaurant
01.2017 - 09.2021
- Where I lead a team of 4 persons a day to ensure the restaurant everything to start the day for breakfast lunch and dinner and was also clean and ready for a fresh start.
Leader
Total Gas Station
Spalding
06.2016 - 12.2016
- As the leader here I guided a team of 4 persons on a 8hour shift where I check off each pump attendant and also collect money from them I also balance the shift and send money from the gas station to their Western union
Education
Royal Flat Skill Training Program -
Royal Flat
Holmwood Technical High -
Holmwood Technical High
Spalding High School -
Spalding High School
Spalding Primary School -
Spalding Primary School
Skills
- Computer Skills in Microsoft Word
- Problem solver
- Improve customer satisfaction
- Excel
- Access
- Power Point
- Outlook
- Great Oral and Written Communication Skills
- Excellent Team Work Skills
- Excellent Interpersonal Skills
- Great Time Management Skills
- Multitasking and Prioritization Skills
- Self-Motivated
- People Oriented
- Extraordinary Customer Service Skills
- Confident
- Zealous to Learn and Perform
- Supervising skills
- Communication
- Motivation
- Delegating
- Positive Attitude
- Trustworthiness
- Creativity
- Providing Feedbacks
- Responsible
- Commitment
- Flexibility
Hobbies and Interests
- 4-H Club
- Red Cross Club
- Reading
- Socializing
- Listening to music
- Researching
- Observing films and videos
References
- Paul Lyn, Justice of the Peace, Spalding, 8768531075
- Hensley Robinson, Pastor, George North, Spalding, 8768085798
Timeline
Customer Service
Toyota Brand
10.2023 - 06.2025
Customer Service
Sutherland Global
02.2022 - 08.2023
Leader
Signature Restaurant
01.2017 - 09.2021
Leader
Total Gas Station
06.2016 - 12.2016
Royal Flat Skill Training Program -
Royal Flat
Holmwood Technical High -
Holmwood Technical High
Spalding High School -
Spalding High School
Spalding Primary School -
Spalding Primary School