Amelya Curtis
Discovery Bay,St.Ann
Summary
Friendly and customer-focused hospitality professional with experience in front desk operations, guest services, and food and beverage service. Skilled in communication, problem-solving, reservations, and creating positive guest experiences in fast-paced hotel environments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Marketing Agent (OPC)
The Privilege Club
07.2025 - 10.2025
- Promoted company services to customers
- Spoke with customers and explained offers clearly
- Assisted in gaining new clients and referrals
- Maintained good customer relationships
- Represented the company in a professional manner
Food & Beverage Captain
The Cardiff Hotel & Spa
10.2024 - 04.2025
- Managed food and beverage service, including room service
- Assisted with seating, orders, and special requests.
- Coordinated with staff and maintained cleanliness
- Handled guest concerns promptly.
Front Desk Agent
Royalton BlueWaters
12.2023 - 01.2024
- Assisted and greeted guests with check- ins and check -outs.
- Responding to guests' questions and requests.
- Answered and forwarded phone calls to respective departments.
- Dealt with guests booking and reservations
- Kept a tidy and orderly workspace
- Greeted guests and provided excellent customer service at front desk.
- Managed check-in and check-out procedures efficiently for hotel guests.
Education
Food and Beverage Captain - NCT- VET
Heart College of Hospitality Services
Front Desk Agent - Level 1
Ocho Rios College
CXC - English A, Integrated Science, Human and Social Biology, Social Studies
Brown's Town High
09.2017 - 07.2022
Skills
- Front Desk Operations
- Customer Service
- Reservations & Bookings
- Communication Skills
- Problem Solving
- Teamwork
- Microsoft Word & Excel
- Guest Relations
- Time Management
References
- Nyoka Havery, Marketing/ OPC Manager, Bahia Principe, Salt Coopers, Runaway Bay, 1876-502-8666
- Floyd Robb, Food & Beverage Supervisor, Cardiff Hall, Rickets Dr, Runaway Bay, 1876-473-9313
Languages
- Basic Spanish
- Basic Japanese
Timeline
Marketing Agent (OPC)
The Privilege Club
07.2025 - 10.2025
Food & Beverage Captain
The Cardiff Hotel & Spa
10.2024 - 04.2025
Front Desk Agent
Royalton BlueWaters
12.2023 - 01.2024
CXC - English A, Integrated Science, Human and Social Biology, Social Studies
Brown's Town High
09.2017 - 07.2022
Food and Beverage Captain - NCT- VET
Heart College of Hospitality Services
Front Desk Agent - Level 1
Ocho Rios College