Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amelia Levy

3 Laurel Drive, Molynes Gardens, Kingston

Summary

Results-driven professional with over 15 years of experience in process optimization, compliance oversight, and customer service within the Jamaican financial sector. Strong attention to detail, analytical thinking, and ability to enforce regulations, ensuring accuracy and adherence to standards. Proven track record of streamlining workflows, leading teams, and exceeding targets through effective coordination and compliance management. Certified in Executive Supervisory Management, committed to continuous learning and professional development to support evolving regulatory environments. Eager to leverage transferable skills to contribute to border security, customs enforcement, and trade facilitation.

Overview

15
15
years of professional experience

Work History

Approval Supervisor

Niche Financing Ltd.
08.2020 - Current
  • Supervise the verification process for loan applications, ensuring accuracy and compliance with regulatory requirements.
  • Reviewed and verified loan files to ensure completeness and accuracy prior to disbursement.
  • Spearheaded process improvements that accelerated pre-approval times by 30%.
  • Act as the primary point of contact for escalated loan applications, assisting the Operations Manager with complex credit risk decisions.
  • Monitor branch activities and operations to ensure alignment with company goals and KPIs.
  • Provide consistent guidance and support to staff to help them meet or exceed targets.
  • Assessed monthly breaches for officers within the operations department, identifying areas for enhancement and providing recommendations to Operations Supervisor and Manager.
  • Developed comprehensive training programs for staff development and new hire onboarding.

Loan Officer

Niche Financing Ltd.
05.2010 - 07.2020
  • Evaluated and authorized loan applications, conducting thorough credit analysis.
  • Identified client needs, offering bespoke financial solutions while maintaining compliance with company policies.
  • Generated detailed reports, proposals, and agreements, ensuring excellent customer service throughout the entire process.
  • Surpassed performance targets through proactive customer support and precise product information delivery.
  • Maintained confidentiality and provided constructive feedback on service processes to improve the client experience.
  • Contributed to the formulation of standard operating procedures (SOPs), reducing error rates by 60%.
  • Enhanced customer service through personalized letter requests and implemented a kiosk system for client assessments.

Marketing Assistant

Niche Financing Ltd.
02.2010 - 04.2010
  • Managed client communications, promoting a diverse range of loan products.
  • Assisted in compiling financial and statistical data for marketing initiatives, and supported offsite promotional activities.
  • Conducted data entry tasks for over 30 clients per day, successfully transitioning from paper to digital formats.

Education

Certification - Executive Supervisory Management

University of The Commonwealth Caribbean (UCC)
17 Worthington Avenue, Kingston 5
08.2024

Bachelor’s Degree (Honours) - Business Administration, Finance, Production Operations Management

University of Technology, Jamaica
237 Old Hope Road, Kingston
08.2020

Diploma - CXC Qualifications

Convent of Mercy Academy ‘Alpha’
26 South Camp Road, Kingston CSO
07.2008

Skills

  • Proficient in Microsoft Office Suite
  • Problem-solving skills
  • Effective team management
  • Coaching and Mentoring
  • Strategic issue analysis
  • Regulatory compliance proficiency
  • Proficient in loan management systems
  • Client relationship management
  • Adaptability to change

References

  • Charnell, Graham-Francis, Operations Manager, 876-356-6959, Niche Financing Limited
  • Ewan, Shaw, Lecturer, 876-579-4436, The University of Technology

Timeline

Approval Supervisor

Niche Financing Ltd.
08.2020 - Current

Loan Officer

Niche Financing Ltd.
05.2010 - 07.2020

Marketing Assistant

Niche Financing Ltd.
02.2010 - 04.2010

Certification - Executive Supervisory Management

University of The Commonwealth Caribbean (UCC)

Bachelor’s Degree (Honours) - Business Administration, Finance, Production Operations Management

University of Technology, Jamaica

Diploma - CXC Qualifications

Convent of Mercy Academy ‘Alpha’

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Amelia Levy