Amandakay Richards
Peer Support Moderator
Lot 239 3 West Greater Portmore,St Catherine
Summary
Dedicated professional with a background in providing counseling to kids and teenagers living in volatile communities. Committed to advocating for the mental health and well-being of clients. I have years of experience assisting clients with customer service and customer management, as well as putting a smile on people's faces by creating beautiful moments through my event planning business. Now I'm looking to expand my horizons and serve as a peer support moderator.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Freelance Event Planner/Event Decorator
Balloon Kingdom Events And Decor
01.2021 - Current
- Working with clients to determine their needs and ensure customer satisfaction.
- Organizing facilities and features such as design, cuisine, entertainment, transportation, location, invitation list, special guests, equipment, promotional materials, and so on.
- Create unique and personalized aspects for each event by customizing decorations such as centerpieces, backdrops, and signage with a variety of crafting techniques.
Customer Service Supervisor
Ascentric GSS Solutions
04.2020 - 11.2020
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Subject Matter Expert
VXI Global Solutions, LLC
08.2019 - 02.2020
- Collaborated with my Team Leader and Management of Operations in providing real-time assistance to associates to ensure that best practices are kept within the guidelines of the clients.
- Oversaw the use of different software required to meet program demands as well as keeping my team on-task with proactive control of positive customer feedback.
Customer Associate
VXI Global Solutions, LLC
07.2018 - 08.2019
- Handled customer inquiries, complaints, billing questions, and payment extension/service requests.
- Recommended products and services to customers based on specific needs and explained features and benefits
- Cross-trained and provided back up for customer service managers
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Met and exceeded productivity targets by handling every interaction with a good customer experience
Customer Care Agent
Advantage Communications
05.2016 - 11.2017
- Handle customer inquiries, complaints, billing questions and payment extension/service requests; Maintain customer records by updating account information; determining the cause of customers' problems; repair trust and providing best option resolutions.
Customer Service Agent
Sutherland Global Services
08.2015 - 04.2016
- Provided primary customer support to internal and external customers in fast-paced environment.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Bachelor of Science - Chemistry And Geology
University of The West Indies
MONA 09.2011 - 05.2013
High School Diploma -
Merl Grove High School
77 Constant Spring Rd, Kingston 09.2004 - 05.2011
Skills
Certification
Verified Certification in Customer Relationship Management ( Indian Institute of Management Bangalore, IIMBx)
Timeline
Freelance Event Planner/Event Decorator
Balloon Kingdom Events And Decor
01.2021 - Current
Customer Service Supervisor
Ascentric GSS Solutions
04.2020 - 11.2020
Subject Matter Expert
VXI Global Solutions, LLC
08.2019 - 02.2020
Customer Associate
VXI Global Solutions, LLC
07.2018 - 08.2019
Customer Care Agent
Advantage Communications
05.2016 - 11.2017
Customer Service Agent
Sutherland Global Services
08.2015 - 04.2016
Bachelor of Science - Chemistry And Geology
University of The West Indies
09.2011 - 05.2013
High School Diploma -
Merl Grove High School
09.2004 - 05.2011
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