Amanda Barrett
Old Harbour,330 Bluquit Circle The Avairy's
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Business Development
Bishop's Recycling & Waste-Management Limited
St Catherine, St Catherine
05.2024 - Current
- Developed and implemented a comprehensive business development strategy for the organization.
- Analyzed market trends and identified new business opportunities in existing and potential markets.
- Identified customer needs through research and analysis of data from surveys, focus groups, interviews.
- Monitored competitor activities by gathering current marketplace information on pricing strategies, new products and services.
- Ensured compliance with applicable laws and regulations while carrying out business operations.
- Drafted proposals for prospective clients outlining product features and benefits along with cost estimates and delivery timelines.
Associate Account Manager
Sutherland Global Services
Kingston, Kingston
09.2021 - 03.2024
- Provided customer service and support to existing accounts.
- Managed multiple projects simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Addressed customer questions and concerns regarding products and services.
- De-escalated customer interactions by providing alternative solutions to issues.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Identified customer needs by asking questions and advising on best solutions.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
Intern/Public Relations Assistant
Ministry of Transport & Minining
Kingston, Kingston
06.2021 - 07.2021
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Managed daily administrative tasks related to public relations operations including scheduling meetings and phone calls.
Office Administrator
Constant Spring Police Station
Kingston, Kingston
07.2019 - 08.2019
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
Education
Certificate - Geriatric Nursing
Distinction College
Kingston04-2024
Certificate - Patient Care Technician
SMTC Career Institute
Kingston12-2021
High School Diploma -
Merl Grove High School
Kingston10-2020
Skills
- Sales leadership and training
- Customer Engagement
- Proposal Writing
- Organizational Development
Certification
• English literature
• English Language
• Mathematics
• Accounts
• P.O.B
• Office Administration
• Chemistry
• Foods, Nutrition and Health
Timeline
Director of Business Development
Bishop's Recycling & Waste-Management Limited
05.2024 - Current
Associate Account Manager
Sutherland Global Services
09.2021 - 03.2024
Intern/Public Relations Assistant
Ministry of Transport & Minining
06.2021 - 07.2021
Office Administrator
Constant Spring Police Station
07.2019 - 08.2019
• English literature
• English Language
• Mathematics
• Accounts
• P.O.B
• Office Administration
• Chemistry
• Foods, Nutrition and Health
Certificate - Geriatric Nursing
Distinction College
Certificate - Patient Care Technician
SMTC Career Institute
High School Diploma -
Merl Grove High School
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