Altie Jackson
Kingston, Jamaica
Summary
With a proven track record at Columbus Communications Limited/LLA, I excel in network engineering and project management, driving significant improvements in telecommunications infrastructure. Leveraging applied engineering principles and effective coordination, I've led teams to achieve and surpass business objectives, demonstrating a confident command of IT infrastructure management and capacity planning.
Overview
10
10
years of professional experience
Work History
Senior Capacity Planning Engineer
Columbus Communications Limited (FLOW JA)
Kingston, Jamaica
09.2024 - Current
- In charge of the full operation and maintenance of the Content Delivery Network (CDN)/caching network for all of LLA's. Supports the operation of the core data networks that deliver LLA’s fixed and mobile services to consumers and businesses.
- Develop and maintain core data network engineering standards and operational practices, incorporating industry best practices.
- Deployment support, configure, upgrade, modify, and retire core data networks.
- Collaborate with internal cross-functional teams and external technology partners to prioritize, estimate, and complete projects in support of the business.
- Conduct core data network installation surveys and audits.
- Manage and control core data network resources (congestion, redundancy testing).
Capacity Planning Engineer
Columbus Communications Limited (FLOW JA)
Kingston, Jamaica
06.2022 - 08.2024
- Manage fixed and mobile core network platforms across LLA's footprint. Manage capacity, avoiding resource shortages, minimizing costs, and complying with service performance goals.
- Integrate revenue-generating unit (RGU) forecasts, demand volumes, and organic traffic growth trends into a coherent capital investment plan.
- Trigger capital projects (e.g., organic growth, major expansions, and transformations) into the core engineering build teams in advance of resource shortages.
- Perform incoming capacity verification requests from service delivery and B2B teams.
- Expose areas of risks and resource bottlenecks, and prioritize critical capacity relief.
- Provide quarterly and annual capacity forecasts.
Reporting Analyst
Columbus Communications Limited (FLOW JA)
Kingston, Jamaica
12.2016 - 05.2022
- Responsible for gathering data on emerging call center solutions and technologies to develop strategies and solutions that will improve the business's effectiveness, reduce customer friction, and reduce costs to support customers.
- Focused on fixed broadband services, IP/MPLS Core, IP TV services, Wireless Packet Core, and Wireless Voice Core.
- Aligned KPIs with customer experience; they are meaningful and drive the delivery and planning of new systems to ensure the capture and visibility of proper user experience KPIs.
- Reported user experience to executives, developed, and deployed dashboards to collect data-backed insights.
IT OPS Engineer (Internship)
Columbus Communications Limited (FLOW JA)
Kingston, Jamaica
11.2018 - 04.2019
- Responsible for supporting internal applications and systems.
- Advised on software or hardware upgrades, and provided basic training in computer operation and management.
- Troubleshot networking and connection issues while completing job reports and ordering supplies.
- Installed and upgraded operating systems and computer software.
- Installed required security patches and updates for a wide range of applications.
Project Development Associate
Market Track LLC
Montego Bay, Jamaica
09.2014 - 11.2016
- Responsible for planning, overseeing, and leading projects from ideation through to completion.
- Aided in the planning and execution of systems testing efforts, including all associated resources, to meet committed delivery dates.
- Effectively applied our methodology and enforced project standards.
- Aided in the preparation, testing, and training of the staff, documentation, and programs used in the overall operations.
- Supervised the project’s quality control throughout its life cycle.
- Prepared for engagement reviews and quality assurance procedures.
Education
Bachelor of Science - Information And Communication Technology
Vocational Training Development Institute
Kingston, Jamaica10-2021
Certification - Cisco CCNA – Introduction To Networks, Cisco CCNA
Heart College of Innovation And Technology
St.James, Jamaica05-2013
Skills
- Applied Engineering Principles
- Project management
- Cost Control
- Production leadership
- Technical review
- Project coordination
- Applied data analytics
- Wireless communication systems
- Telecommunications field service
- Vendor management experience
- Quality assurance testing
- Telecommunications equipment
- Network engineering
- Change management
- Network protocols
- Business planning
- Documentation and reporting
- Operations management
- IT infrastructure management
- Business continuity planning
- Capacity planning
- VLAN aggregation
- IP address structure
Timeline
Senior Capacity Planning Engineer
Columbus Communications Limited (FLOW JA)
09.2024 - Current
Capacity Planning Engineer
Columbus Communications Limited (FLOW JA)
06.2022 - 08.2024
IT OPS Engineer (Internship)
Columbus Communications Limited (FLOW JA)
11.2018 - 04.2019
Reporting Analyst
Columbus Communications Limited (FLOW JA)
12.2016 - 05.2022
Project Development Associate
Market Track LLC
09.2014 - 11.2016
Bachelor of Science - Information And Communication Technology
Vocational Training Development Institute
Certification - Cisco CCNA – Introduction To Networks, Cisco CCNA
Heart College of Innovation And Technology
Similar Profiles
Javana FrancisJavana Francis
Field Sales Manager at Flow Jamaica, Columbus Communications Ja LtdField Sales Manager at Flow Jamaica, Columbus Communications Ja Ltd
Kezia ScottKezia Scott
Customer Service Representative at Columbus Communications Trinidad Limited, FLOWCustomer Service Representative at Columbus Communications Trinidad Limited, FLOW
Monique HamiltonMonique Hamilton
Data Entry Clerk at Columbus Communications FlowData Entry Clerk at Columbus Communications Flow
Diniah WallaceDiniah Wallace
Supervisory Staff Administrator at 479th Chemical BattalionSupervisory Staff Administrator at 479th Chemical Battalion
Leon SukhdeoLeon Sukhdeo
Lead Certified Pharmacy Technician at CVS PharmacyLead Certified Pharmacy Technician at CVS Pharmacy