ALTHEA WONG
St. Catherine
Summary
Highly organized, diplomatic, articulate, innovative, and versatile individual with a proven track record of working effectively both as part of a team and independently. Effective at prioritizing tasks and meeting deadlines. Experienced in the Administration and Customer Service field.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager - Consultant
IDMAPS Ltd.
01.2021 - Current
- Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
- Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
- Performance and Steering Committee reporting
- Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
- Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks
- Use of diverse tools for Project tracking, updates, and management (JIRA, MIRO and Microsoft Projects)
After Sales Manager – Admin & Claims
Unicomer (Jamaica) Limited
01.2018 - 01.2021
- Staff Management and monitoring
- Manage and monitor Vendor Claim Submissions
- Quality Assurance management through quarterly branch visits and write offs
- Analyze performance, and, when necessary, revise KPIs and devise development plan to ensure maximum performance
- Manage, monitor, and maintain administrative department operations
- Establish and maintain relationships with customers and vendors
- Build and develop staff through training and development
Customer Relationship & Sales Administrator
Guardsman Group
01.2017 - 01.2018
- Manage and monitor Sales Helpdesk, sales line and pipeline
- Personnel Management
- Establish and maintain customer relationship
- Administrative Management
- Event Management - trade shows and expo participation
Competitive Services/Technology – Personal Assistant Group CTO
Digicel Jamaica Limited
01.2001 - 01.2017
- Personnel Management
- Invoice and Payment Management
- PNL Maintenance
Legal and Regulatory – Administrator
Digicel Jamaica Limited
01.2001 - 01.2017
- Personnel Management
- Invoice and payment management
- Departmental Administrative functions
Customer Care Corporate Account Service Executive
Digicel Jamaica Limited
01.2001 - 01.2017
- Schedule Management
- Customer Support and Activation
- Perform Administrative functions (minutes, filing and reports)
Team Leader
Digicel Jamaica Limited
01.2001 - 01.2017
- Perform Training and Development
- Customer Resolution and Reporting
- Perform Quality Assurance
Call Center Agent – Major Accounts
Digicel Jamaica Limited
01.2001 - 01.2017
- Provide support to all postpaid customers
Adjuster/Administrative Assistant
The Bank of Nova Scotia Ja. Ltd.
01.2000 - 01.2001
- Located and made payment plans with customers’ delinquent in payments
- Responsible for quarterly and monthly returns
- Assisted as Switchboard Operator
- Performed Administrative functions (typing, filing)
Collections Officer/Accounting Clerk/General Ledger Clerk
National Commercial Bank Ja. Ltd.
01.1998 - 01.2000
- Made credit card lodgments
- Audited vouchers for credit cards
- Paid credit card bills
- Balanced foreign accounts
- Input Clerk
Education
Bachelor of Science - Business Administration
University College of The Caribbean
Kingston01.2016
Certificate -
UNO Project Management Practices & Principles
Kingston 01.2010
Certificate -
New Horizon Project Management Fundamentals
Kingstin 01.2008
Certificate -
JIOB Effective Business Writing Skills/ Public Speaking, Protocol & Business Etiquette
Kingston 01.2006
Certificate -
Paralegal Training Institute
Kingston 01.2005
Skills
- CAPM Certification
- Proficient in Microsoft Office Suite
- Relationship building
- Client relations
- Customer relations
- Meeting facilitation
- Verbal and written communication
Accomplishments
CAPM Certification
Certification
2024 PMI Institute - CAPM certification
References
Available upon request
Timeline
Project Manager - Consultant
IDMAPS Ltd.
01.2021 - Current
After Sales Manager – Admin & Claims
Unicomer (Jamaica) Limited
01.2018 - 01.2021
Customer Relationship & Sales Administrator
Guardsman Group
01.2017 - 01.2018
Competitive Services/Technology – Personal Assistant Group CTO
Digicel Jamaica Limited
01.2001 - 01.2017
Legal and Regulatory – Administrator
Digicel Jamaica Limited
01.2001 - 01.2017
Customer Care Corporate Account Service Executive
Digicel Jamaica Limited
01.2001 - 01.2017
Team Leader
Digicel Jamaica Limited
01.2001 - 01.2017
Call Center Agent – Major Accounts
Digicel Jamaica Limited
01.2001 - 01.2017
Adjuster/Administrative Assistant
The Bank of Nova Scotia Ja. Ltd.
01.2000 - 01.2001
Collections Officer/Accounting Clerk/General Ledger Clerk
National Commercial Bank Ja. Ltd.
01.1998 - 01.2000
Bachelor of Science - Business Administration
University College of The Caribbean
Certificate -
UNO Project Management Practices & Principles
Certificate -
New Horizon Project Management Fundamentals
Certificate -
JIOB Effective Business Writing Skills/ Public Speaking, Protocol & Business Etiquette
Certificate -
Paralegal Training Institute
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