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Althea Henry
8 Miles Bull Bay
Summary
To be a part of a dynamic organization where I can grow and develop my skills in the fields of Customer Service and Hospitality.
Overview
27
27
years of professional experience
Work History
Hostess/reservation specialist
Witham Family Hotels
04.2025 - 11.2025
Server/reservation specialist
Witham Family Hotels
04.2024 - 11.2024
Server
Devils Thumb Ranch
04.2023 - 10.2023
Waitering & Reservations
Witham Family Hotels
04.2022 - 11.2022
Cashier
Walmart
02.2022 - 04.2022
Housekeeping
Steamboat Resort Group
12.2021 - 04.2022
Housekeeping
Grand Traverse Resort & Spa
05.2021 - 11.2021
Room Attendant & Laundry Attendant
Admirals Cove
10.2020 - 05.2021
Housekeeping
Grand Traverse Resort & Spa
06.2020 - 10.2020
Housekeeping
Grand Traverse Resort & Spa
05.2019 - 11.2019
Housekeeping
Grand Traverse Resort & Spa
05.2018 - 11.2018
Housekeeping
Homestead Resort Glen Arbor
05.2014 - 10.2014
Security Guard
Atlas Protection Limited
02.2006 - 12.2012
- Monitoring surveillance equipment and access points
- Inspecting Buildings.
- Restraining trespassers
- Prepare, maintain, and dispatch information for visitors.
- Promoted to Supervisor (2009-2012).
Housekeeping
Mackinaw Seasonal Resorts
05.2012 - 10.2012
- Distribute linen, towels and room supplies using wheeled carts or by hand.
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and mini bar.
- Realign furniture and amenities according to prescribed layout.
- Respond to guest requests and queries.
- Organize and restock carts at the end of the shift.
- Follow all company safety and security procedures.
- Report any maintenance issues or safety hazards.
- Ensuring rooms are thoroughly cleaned.
Bartending
Bars to Go
04.2004 - 01.2006
- Assessing bar customer needs and making recommendations.
- Preparation of alcoholic and non-alcoholic beverages.
- Listed as an “A” ranked employer for my high quality of performance.
- Promoted to Supervisor.
Hotel Bartending and Waitressing
The Jamaica Pegasus
01.1999 - 12.2003
- Preparation of alcoholic and non-alcoholic beverages.
- Interacting with customers.
- Taking Orders.
- Serving food and drinks.
Education
Certificate - Customer Care
Desnoes & Geddes Grant Limited
01-2013
Certificate - Advance and Introductory to Computing
University of Continuing Studies
06-2003
Certificate - Waitering & Bartending
B & E Catering
09-1999
High School Diploma - undefined
Donald Quarrie High School
06-1997
Skills
Bartending
Waitress
Housekeeping
Good Analytical Skills
Excellent at customer service
Time/Task Management
Excellent Interpersonal Relationship Skills
Microsoft Proficiency
Timeline
Hostess/reservation specialist
Witham Family Hotels
04.2025 - 11.2025
Server/reservation specialist
Witham Family Hotels
04.2024 - 11.2024
Server
Devils Thumb Ranch
04.2023 - 10.2023
Waitering & Reservations
Witham Family Hotels
04.2022 - 11.2022
Cashier
Walmart
02.2022 - 04.2022
Housekeeping
Steamboat Resort Group
12.2021 - 04.2022
Housekeeping
Grand Traverse Resort & Spa
05.2021 - 11.2021
Room Attendant & Laundry Attendant
Admirals Cove
10.2020 - 05.2021
Housekeeping
Grand Traverse Resort & Spa
06.2020 - 10.2020
Housekeeping
Grand Traverse Resort & Spa
05.2019 - 11.2019
Housekeeping
Grand Traverse Resort & Spa
05.2018 - 11.2018
Housekeeping
Homestead Resort Glen Arbor
05.2014 - 10.2014
Housekeeping
Mackinaw Seasonal Resorts
05.2012 - 10.2012
Security Guard
Atlas Protection Limited
02.2006 - 12.2012
Bartending
Bars to Go
04.2004 - 01.2006
Hotel Bartending and Waitressing
The Jamaica Pegasus
01.1999 - 12.2003
High School Diploma - undefined
Donald Quarrie High School
Certificate - Waitering & Bartending
B & E Catering
Certificate - Advance and Introductory to Computing
University of Continuing Studies
Certificate - Customer Care
Desnoes & Geddes Grant Limited