Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Chante Morris

Kingston

Summary

I am a dedicated and detail-oriented professional with experience in risk management, collections, and customer relations. I have demonstrated my ability to coordinate across departments, assess compliance with internal controls, and support audit-aligned documentation processes. I am a strong communicator with a keen eye for identifying and escalating risk factors, managing deliverables, and supporting stakeholder engagement. I am now seeking to leverage transferable skills into the Officer, Audit Control role to contribute to effective audit lifecycle execution and governance.

Overview

6
6
years of professional experience

Work History

Collections Officer- Risk Management

CIBC Caribbean
04.2024 - Current
  • Manage high-volume client communications across personal and business banking portfolios, ensuring timely updates and documentation.
  • Assess client risk and escalated high-risk and non-compliant activities to senior management.
  • Ensure alignment with internal policies during the resolution of customer delinquencies.
  • Review and update client records, escalate complaints, and monitor compliance with authorized treatment plans.
  • Engage multiple departments to ensure appropriate handling of escalations, and timely follow-up.
  • Utilize systems (ICBS, TSYS, FICO, and CMRIL) for recordkeeping, data monitoring, and information retrieval.
  • Support compliance objectives through adherence to treatment guidelines and reporting accuracy.

Assistant Team Lead - Underwriting

Marathon Insurance Broker
09.2023 - 02.2024
  • Reviewed insurance applications, coordinated documentation requirements, and assessed risk, and eligibility.
  • Collaborate with clients to renew and issue policies, ensuring documentation aligns with regulatory, and underwriting standards.
  • Liaised with clients and internal units to ensure completeness of submissions and policy issuance.
  • Applied knowledge of due diligence practices in verifying customer profiles, particularly in compliance.

Engagement Specialist- Customer Experience

Startek Inc
09.2019 - 04.2023
  • Handled escalated client concerns with professionalism, achieving high first-contact resolution (FCR) rates.
  • Supported team performance by training peers, and maintaining quality service across departments.
  • Maintained compliance with company standards and procedures while achieving high customer satisfaction.
  • Secured data by following confidentiality procedures.

HR Assistant- Intern

ODPEM
07.2019 - 08.2019
  • Processed payroll data and conducted onboarding, ensuring sensitive employee data remained confidential.
  • Led weekly orientation sessions, enhancing new hire understanding of internal policies and workplace culture.
  • Supported the HR Manager in strategic planning and execution of organizational development initiatives.

Debt Collector- Intern

Jamaica Collections & Recovery Services (JCRS)
05.2019 - 06.2019
  • Performed office duties including filing, call tracking, and customer correspondence.
  • Managed delinquent accounts, and supported reporting activities for financial recovery performance.
  • Achieved debt collection targets in line with agreed deadlines.

Education

BBA - Productions and Operations Management, Marketing

University of Technology
11-2023

Diploma - Business Administration

St. Andrew Technical High School
06-2018

Skills

  • Risk Assessment and Compliance
  • Underwriting and Documentation Review
  • Client Account Management
  • Deliverable & Timeline Coordination
  • Problem Resolution & Escalation
  • Customer Experience
  • Active Listening
  • Time management
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Languages

English

Accomplishments

    CIBC Caribbean- First Stars Award- August 2024

    CIBC Caribbean- Spot Award- November 2024

    Startek Inc- Top Achiever Award- December 2022

Timeline

Collections Officer- Risk Management

CIBC Caribbean
04.2024 - Current

Assistant Team Lead - Underwriting

Marathon Insurance Broker
09.2023 - 02.2024

Engagement Specialist- Customer Experience

Startek Inc
09.2019 - 04.2023

HR Assistant- Intern

ODPEM
07.2019 - 08.2019

Debt Collector- Intern

Jamaica Collections & Recovery Services (JCRS)
05.2019 - 06.2019

BBA - Productions and Operations Management, Marketing

University of Technology

Diploma - Business Administration

St. Andrew Technical High School

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Chante Morris