Allison Jennings

• Upselling , Cold calling and Lead generation.
• Managed time efficiently in order to complete all tasks

within deadlines.

• Organized and detail-oriented with a strong work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.

• Utilized advanced content management systems to efficiently track and manage reported incidents across multiple channels.
• Monitored online forums and social media platforms to identify and remove inappropriate content according to community guidelines.
• Coordinated with external agencies to support investigations into illegal activities and support law enforcement efforts.
• Maximized customer satisfaction by resolving service issues promptly.
• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Assisted customers with product-related questions, feedback and complaints.

• Documented participant attendance, engagement and progress.
• Developed long-term training strategies for new and existing employees across multiple departments.
• Provided additional materials to enhance training.
• Applied effective time management techniques to meet tight deadlines.