Alleyah Williams
Kingston,Jamaica
Summary
Technical Administrator with extensive experience in IT system management and maintenance. Expertise in troubleshooting, optimizing performance, and implementing technology solutions aligned with business goals. Demonstrated success in leading cross-functional teams to streamline operations and boost productivity. Achievements include enhanced system efficiencies and strengthened IT frameworks across organizations.
Overview
4
4
years of professional experience
Work History
ICT Technical Administrator
Konnexx Services Limited
Kingston, Jamaica
11.2024 - Current
- Created comprehensive documentation for system administration procedures.
- Responded to service requests via telephone and email in a timely manner.
- Monitored system performance, implementing upgrades and necessary changes.
- Maintained accurate inventory records for all organizational computer equipment.
- Provided technical support for various applications and hardware devices to end-users.
- Assisted with installation and configuration of hardware, software, and networking components.
- Ensured compliance with information security standards and organizational policies.
- Resolved user-reported issues through helpdesk ticketing and direct contact.
Administrative Assistant
Criminal Records Office
Kingston , Jamaica
11.2023 - 02.2024
- Directed customer inquiries to appropriate personnel, ensuring timely issue resolution.
- Answered questions regarding company products and services with clarity and precision.
- Organized mailings by sorting and preparing packages for courier or postal shipping.
- Entered data into spreadsheets using Microsoft Excel, maintaining high accuracy.
- Implemented filing systems for both physical and electronic documents to ensure confidentiality.
- Handled confidential documents in compliance with established protocols.
- Maintained organized records for confidential documents and filing systems effectively.
Virtual Assistant
Sirus Support
Remote
06.2022 - 04.2023
- Managed customer inquiries through email, chat, and telephone, ensuring prompt responses.
- Analyzed customer feedback surveys to pinpoint service delivery improvement areas.
- Handled confidential information with discretion to maintain trust and compliance.
- Created invoices and tracked payment status for improved financial management.
- Scheduled stakeholder meetings using video conferencing tools for effective collaboration.
- Responded swiftly to vendor inquiries via telephone and email, resolving issues efficiently.
Direct Marketing Enrollment Clerk
Sagicor Life Jamaica
Kingston , Jamaica
04.2021 - 07.2021
- Executed accurate and efficient data entry into computer systems.
- Maintained organized filing systems for confidential documents.
- Collaborated with team members to complete tasks and meet deadlines.
- Updated customer account records through systematic data entry.
- Organized physical files for improved retrieval efficiency.
- Educated clients on offered products to enhance understanding.
- Assisted clients during enrollment process to ensure smooth transitions.
Education
Bachelor of Science - Cyber Security And Digital Forensics
Caribbean Maritime University
Kingston, Jamaica04-2024
Skills
- Security awareness training
- Compliance management
- Risk assessment and mitigation
- Cyber threat intelligence
- Security tool implementation and management
- System administration
- Technical support
- Documentation management
- Data analysis
- Disaster recovery planning
- Network management
- Information security
- Incident management
- IT documentation
References
References available upon request.
Timeline
ICT Technical Administrator
Konnexx Services Limited
11.2024 - Current
Administrative Assistant
Criminal Records Office
11.2023 - 02.2024
Virtual Assistant
Sirus Support
06.2022 - 04.2023
Direct Marketing Enrollment Clerk
Sagicor Life Jamaica
04.2021 - 07.2021
Bachelor of Science - Cyber Security And Digital Forensics
Caribbean Maritime University
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