Aliyah Haughton
Saint Catherine ,Jamaica
Summary
Seasoned Client Experience Specialist and Sales Representative with notable background in customer service and relationship management. Strengths lie in problem-solving, communication, and strategic planning to enhance customer satisfaction levels. Successfully implemented client-centric strategies in previous roles, demonstrating commitment to enhancing business performance and client retention.
Overview
1
1
year of professional experience
Work History
Client Experience Specialist
Sutherland Global
Kingston , Jamaica
02.2025 - 06.2025
- Collaborated with other departments to ensure customer satisfaction goals were met.
- Utilized various software programs such as CRM systems, databases, and spreadsheets to track customer interactions and store relevant data.
- Maintained accurate records of client contact information and account history.
- Performed necessary troubleshooting to determine source of client reported issue.
- Escalated complex cases to appropriate team members for timely resolution.
Sales Representative
Israel's Auto Parts & Car Rental
Kingston , Jamaica
01.2024 - 02.2025
- Developed and maintained relationships with customers to ensure repeat business.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Coordinated with other departments to ensure timely delivery of orders.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
High School Diploma -
St. Andrew High School For Girls
Saint Andrew 07-2023
Skills
- CRM systems
- Data analysis
- Customer feedback
- Troubleshooting issues
- Order coordination
- Customer relationship management
- Conflict resolution
- Product knowledge
- Effective communication
Languages
English
First Language
Timeline
Client Experience Specialist
Sutherland Global
02.2025 - 06.2025
Sales Representative
Israel's Auto Parts & Car Rental
01.2024 - 02.2025
High School Diploma -
St. Andrew High School For Girls