Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Websites
Timeline
AdministrativeAssistant
ALICIA HAUGHTON

ALICIA HAUGHTON

Customer Service Representative
Kingston

Summary

Dynamic Customer Service Professional with a proven track record in call-center operations. A skilled relationship builder excelling at attentive listening, communicating product benefits effectively, and crafting solutions that deliver value to customers. Known for high professionalism, dependability, reliability, and the ability to perform duties with minimal supervision.

Overview

10
10
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Sutherland Global
03.2019 - 10.2020
  • Assist customers with loan applications, providing account details and progress information
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels
  • Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.

CUSTOMER SERVICE REPRESENTATIVE

Ibex Global
01.2019 - 03.2019
  • Perform customer service duties, addressing account queries, offering upgrades, products, or services.

ACCOUNT ASSOCIATE

VXI Global Solutions
03.2017 - 12.2018
  • Upsell internet or TV services to customers.

DELINQUENCY OFFICER

International Asset Services Limited
11.2016 - 03.2017
  • Contact customers regarding loan accounts, facilitating payments and setting up payment options.

SECRETARY

James Allen
05.2016 - 09.2016
  • Manage company calls, file documents, and schedule meetings
  • Maths Unlimited Super courses

CUSTOMER SERVICE REPRESENTATIVE

08.2014 - 05.2016
  • Upsell subjects, enroll students for classes, take ID photographs, and assist students with queries.

TEACHER'S ASSISTANT

Shortwood Primary
09.2013 - 09.2014
  • Assist with grade 2 students, create teaching plans, and support daily classes.

Education

CERTIFICATE COURSE in Early Childhood & Nursery Care - undefined

Stony Hill Heart Academy
2014

NCTVET Levels 1 & 2 Certificate in Early Childhood Education and Nursery Care - undefined

ST. Andrew High For Girls

CXC HIGH SCHOOL DIPLOMA - undefined

2012

School leaving Certification English Language Office - undefined

Skills

  • Customer needs analysis
  • Telesales techniques
  • Professional telephone demeanour
  • Creative problem solving
  • Live chat support
  • Customer service expert
  • Active Listening
  • Microsoft PowerPoint
  • Account Management
  • Senior Leadership Support
  • Customer Relations

Additional Information

  • Awards , Academic Achievement Award Perfect Attendance MVP in tracks Voluntary Service Award for the year

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Sutherland Global
03.2019 - 10.2020

CUSTOMER SERVICE REPRESENTATIVE

Ibex Global
01.2019 - 03.2019

ACCOUNT ASSOCIATE

VXI Global Solutions
03.2017 - 12.2018

DELINQUENCY OFFICER

International Asset Services Limited
11.2016 - 03.2017

SECRETARY

James Allen
05.2016 - 09.2016

CUSTOMER SERVICE REPRESENTATIVE

08.2014 - 05.2016

TEACHER'S ASSISTANT

Shortwood Primary
09.2013 - 09.2014

CERTIFICATE COURSE in Early Childhood & Nursery Care - undefined

Stony Hill Heart Academy

NCTVET Levels 1 & 2 Certificate in Early Childhood Education and Nursery Care - undefined

ST. Andrew High For Girls

CXC HIGH SCHOOL DIPLOMA - undefined

School leaving Certification English Language Office - undefined

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