Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Alicia Hamilton-Grant

Ocho Rios

Summary

Results-oriented professional with extensive experience in human resources, administration, and management. Proven leadership in employee relations, staff training, and business operations with a strong track record of enhancing customer satisfaction and maximizing revenue. Skilled in project coordination, strategic planning, and team development across regional operations. Highly computer literate and adept at managing competing priorities under pressure.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Location Manager

Bargain Rent A Car (Avis Car Rental)
10.2015 - Current
  • Managed fleet and personnel across two locations, ensuring smooth, efficient operations.
  • Managed daily operations to ensure high-quality vehicle availability and customer satisfaction.
  • Coordinated staff schedules and training programs to enhance team performance and service delivery.
  • Supervised rental agents, scheduled work shifts, and monitored payroll compliance.
  • Ensured adherence to policies, proposed operational improvements, and maintained high service standards.
  • Projected business needs and managed fleet availability accordingly.
  • Provided timely reporting to senior leadership on revenue, staffing, and performance metrics.
  • Fostered customer satisfaction through hands-on service, complaint resolution, and service innovation.

Acting District Manager

AVIS Car Rental
11.2021 - 01.2024

HR Coordinator / Administrative Assistant

Sandals Golf & Country Club
03.2010 - 07.2015
  • Provided HR and admin support across Jamaica, St. Lucia, and Exuma Bahamas.
  • Developed staff training, orientation, and incentive programs to boost morale.
  • Managed employee benefits, leave records, and compliance documentation.
  • Organized golf tournaments and guest functions; enhanced guest experience tracking.
  • Led license compliance and coordinated with government tourism authorities.

Operations Assistant

Island Routes Tours / Sandals Resorts
07.2009 - 03.2010
  • Supported regional operations across multiple resort locations.
  • Handled VIP guest requests, complaints, and coordinated with tour partners.
  • Designed and maintained a confidential filing and licensing system.
  • Organized and supported company-wide meetings and events.

Regional Revenue Coordinator

Sandals Resorts – Ocho Rios Region
08.2008 - 07.2009
  • Assisted in revenue growth strategies across five resort properties.
  • Designed promotional materials; analyzed financial reports.
  • Acted as liaison between revenue and outlet managers for smooth operations.

Education

Management Studies

Northern Caribbean University
Mandeville, Jamaica

Skills

  • Workload planning
  • Customer service
  • Team supervision

Certification

  • Human Resource Management Certificate, University of the Commonwealth Caribbean
  • Team Jamaica Certification, 2009

Affiliations

  • Member of the JN Circle Charity Group

Timeline

Acting District Manager

AVIS Car Rental
11.2021 - 01.2024

Location Manager

Bargain Rent A Car (Avis Car Rental)
10.2015 - Current

HR Coordinator / Administrative Assistant

Sandals Golf & Country Club
03.2010 - 07.2015

Operations Assistant

Island Routes Tours / Sandals Resorts
07.2009 - 03.2010

Regional Revenue Coordinator

Sandals Resorts – Ocho Rios Region
08.2008 - 07.2009

Management Studies

Northern Caribbean University

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Alicia Hamilton-Grant