Alicia Gordon
74 Gordon Town Road
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Floors Unlimited Limited
06.2021 - Current
- Generated and submitted invoices to customers
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated and submitted monthly statements to customers.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collected and verified timekeeping information for all employees.
- Calculated pay according to hours worked incorporating leaves and overtime.
- Processed employees' paychecks by collecting their payroll data and timesheets.
Cashier
Monarch Pharmacy
11.2019 - 06.2021
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Cashier/Accounts Receivable Clerk
Minott Equipments & Chemicals
07.2017 - 09.2019
- Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Filing Clerk
Minott Equipment And Chemicals
06.2015 - 07.2017
- Optimized information gathering and presentations with implementation of practical filing system.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Oversaw file room operations for employees and streamlined workflows to promote quicker turnaround.
Education
Professional Bookkeeping And Accounting Level 1
Alison Online Courses
05.2001 -
Business Administration
Alison Online Courses
2024
Skills
Information Security
Mail Handling
Clerical Support
Bookkeeping
Appointment Scheduling
Payment Processing
Returns Processing
POS Systems
Payment Collection
Cash Handling
Drawer Balancing
Inventory Control
Records Maintenance
Time Management Skills
Written and Verbal Communication
Timeline
Administrative Assistant
Floors Unlimited Limited
06.2021 - Current
Cashier
Monarch Pharmacy
11.2019 - 06.2021
Cashier/Accounts Receivable Clerk
Minott Equipments & Chemicals
07.2017 - 09.2019
Filing Clerk
Minott Equipment And Chemicals
06.2015 - 07.2017
Professional Bookkeeping And Accounting Level 1
Alison Online Courses
05.2001 -
Business Administration
Alison Online Courses