Alicia Gordon
74 Gordon Town Road
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Floors Unlimited Limited
06.2021 - Current
- Generated and submitted invoices to customers
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated and submitted monthly statements to customers.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collected and verified timekeeping information for all employees.
- Calculated pay according to hours worked incorporating leaves and overtime.
- Processed employees' paychecks by collecting their payroll data and timesheets.
Cashier
Monarch Pharmacy
11.2019 - 06.2021
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Cashier/Accounts Receivable Clerk
Minott Equipments & Chemicals
07.2017 - 09.2019
- Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Filing Clerk
Minott Equipment And Chemicals
06.2015 - 07.2017
- Optimized information gathering and presentations with implementation of practical filing system.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Oversaw file room operations for employees and streamlined workflows to promote quicker turnaround.
Education
Professional Bookkeeping And Accounting Level 1
Alison Online Courses
05.2001 -
Business Administration
Alison Online Courses
2024
Skills
Information Security
Timeline
Administrative Assistant
Floors Unlimited Limited
06.2021 - Current
Cashier
Monarch Pharmacy
11.2019 - 06.2021
Cashier/Accounts Receivable Clerk
Minott Equipments & Chemicals
07.2017 - 09.2019
Filing Clerk
Minott Equipment And Chemicals
06.2015 - 07.2017
Professional Bookkeeping And Accounting Level 1
Alison Online Courses
05.2001 -
Business Administration
Alison Online Courses
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