Alicia Antoinette Gayle
11 Three Oaks Rd,Kingston20
Summary
Experienced Corporate Relations Officer with over 10 years of expertise in client relationship management, project coordination, and administrative support. Recognized for improving customer satisfaction, streamlining operations, and developing strategic initiatives. Skilled in the Microsoft Office Suite, with a reputation for dependability, attention to detail, and exceeding targets. High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
21
21
years of professional experience
Work History
Corporate Relations Officer
Digiview Security Ltd
Kingston, Jamaica
01.2014 - Current
- Manage client relationships to drive satisfaction and long-term engagement.
- Coordinate and execute project installations with technical teams.
- Prepare detailed quotations and follow up on after-sales service.
- Promote product awareness and recommend customized solutions.
- Collaborate with executive leadership on strategies to grow client base.
Assistant Event Coordinator
Black Ink Marketing & Events Solutions
Kingston, Jamaica
01.2013 - 12.2013
- Planned and managed promotional campaigns for high-profile brands.
- Assisted in coordinating major events including the Observer Food Awards and Samsung S4 launches.
- Generated client feedback reports with actionable insights.
- Cultivated strong client relationships to boost brand loyalty.
Accountant & Operations Supervisor
Raphael Codlin & Company, Attorneys-at-Law
Kingston, Jamaica
01.2010 - 02.2012
- Prepared monthly financial reports including income and expenditure statements.
- Managed payroll, account reconciliation, and annual returns.
- Handled invoicing and debt collection to improve cash flow.
- Supervised bookstore operations to maintain seamless day-to-day activities.
Customer Service Representative
Goodyear Distribution Centre
Kingston, Jamaica
02.2004 - 08.2008
- Customer care, data entry, invoicing, and filing.
- Receptionist
Education
MSc - Project Management
Universidad de Isabel I
12.2021
BBA - Marketing, International Business
University of Technology
08.2010
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong interpersonal and negotiation skills
- Critical thinker
- Adaptable
- Problem solver
- Flexible
Awards
- Employee of the Year, Raphael Codlin & Co., 2011
- Certificate of Excellence in Customer Service, Goodyear Distribution Center, 2006
- Best Attendance, Goodyear Distribution Center, 2005
References
Available upon request.
Timeline
Corporate Relations Officer
Digiview Security Ltd
01.2014 - Current
Assistant Event Coordinator
Black Ink Marketing & Events Solutions
01.2013 - 12.2013
Accountant & Operations Supervisor
Raphael Codlin & Company, Attorneys-at-Law
01.2010 - 02.2012
Customer Service Representative
Goodyear Distribution Centre
02.2004 - 08.2008
MSc - Project Management
Universidad de Isabel I
BBA - Marketing, International Business
University of Technology
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