Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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ALEYA PARKER

Kingston,9

Summary

Training coordinator and customer service representative with extensive experience in the BPO sector. Proven ability to enhance customer satisfaction through exceptional service delivery. Expertise in designing and implementing training programs that improve employee performance and skills.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Team Leader/ Sales Rep /Training Coordinator

United Mortgage
06.2023 - Current
  • Conducted training sessions for new hires to improve onboarding efficiency.
  • Delivered daily updates and reminders to enhance communication effectiveness.
  • Monitored agents calls and transfers, ensuring adherence to quality standards.
  • Recorded client-supplied information accurately for future reference.
  • Oversee administrative staff providing guidance and conducting performance evaluations.

Receptionist

123 Car Wash Sports Bar And Grill
2020 - 2021
  • Provided accurate information regarding services and menu offerings through phone calls.
  • Maintained cleanliness and organization of reception area to enhance visitor experience.
  • Updated daily log book with visitor information to ensure proper record keeping.
  • Sorted emails to facilitate efficient communication flow.

CLERICAL ASSISTANT

E. CAMPBELL & ASSOCIATE
2018 - 2019
  • Organized and filed documents systematically, enhancing retrieval speed.
  • Contributed to payroll preparation processes.

Education

Diploma - Pharmacy Technician

Distinction College
Ocho Rios, Jamaica
01.2021

Villa Road High School
Mandeville
Mandeville

Skills

  • Multitasking and organization
  • Customer service
  • Relationship management
  • Call monitoring
  • Team leadership
  • Performance management
  • Adaptability

Certification

Licensed pharmacy technician and esthetician.

References

Available upon request

Timeline

Team Leader/ Sales Rep /Training Coordinator

United Mortgage
06.2023 - Current

Receptionist

123 Car Wash Sports Bar And Grill
2020 - 2021

CLERICAL ASSISTANT

E. CAMPBELL & ASSOCIATE
2018 - 2019

Diploma - Pharmacy Technician

Distinction College

Villa Road High School
ALEYA PARKER