ALEXIS GORDON
Experienced Server/Customer Service Supervisor
110 B Bay Farm Road Kingston Jamaica
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Agent Supervisor
Ibex Global Jamaica
2017.05 - 2022.09
- Handle returns or complaints and De-escalate high rated customers
- Record details of customer contacts and complaints and resolving issues or complaints in a timely manner
- Research answers or solutions as needed in order to resolve systematic problems
- Maintaining team stats, overseeing performances.
Customer Service Agent
Xerox Jamaica
2015.12 - 2017.03
- Communicate with current and potential clients via telephone and online chat
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up with customers.
Server/kitchen Assistant
Island Grill Jamaica
2014.01 - 2015.12
- Greeting and taking customers orders
- Taking directions from head cook in helping to cook foods requiring short preparation times, according to customer requirements
- Restock kitchen supplies, Clean kitchen area, clean bathroom, restock bathroom supplies rotate food, performing food preparation tasks, such as making sandwiches and burgers, shredding meats, making soups or salads, making festivals, coffee or tea.
Education
CAPE Advanced Sixth Form Associates Diploma -
Tarrant High School
High School Diploma - undefined
Pen wood High School
Skills
Customer service and engagementundefined
Timeline
Customer Service Agent Supervisor
Ibex Global Jamaica
2017.05 - 2022.09
Customer Service Agent
Xerox Jamaica
2015.12 - 2017.03
Server/kitchen Assistant
Island Grill Jamaica
2014.01 - 2015.12
CAPE Advanced Sixth Form Associates Diploma -
Tarrant High School
High School Diploma - undefined
Pen wood High School
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