Alexie Campbell
1506 Iron Drive Mineral Heights May Pen
Summary
Highly efficient Reporting Analyst well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
11
11
years of professional experience
Work History
Associate, Business Intelligence
Concentrix Jamaica
06.2021 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Analyzed customer data to identify trends and anticipate customer needs.
- Collected data from wide-ranging sources and working on over 20 reports daily.
- Successfully transitioned manual reporting processes to automated DOMO dashboards, streamlining workflows and improving efficiency.
- Worked closely with teams across departments to understand business requirements and deliver customized dashboard solutions.
- Conducted training sessions for team members to maximize adoption and usage of DOMO dashboards, improving accessibility to key insights.
Associate, Real Time Management
Concentrix Jamaica
10.2019 - 06.2021
- Worked varied hours to meet seasonal and business needs.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Advisor II, Customer Service
Concentrix Jamaica
10.2018 - 10.2019
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Sutherland Global Services
09.2017 - 02.2018
Account Associate
VXI Global Jamaica
05.2017 - 09.2017
Lab Technician
Preston Hall’s Computer Lab
09.2016 - 05.2017
Volunteer
Sunshine Pharmacy
01.2014
Education
Bachelor of Science - Information Technology
University of The West Indies (pending)
Kingston01-2025
Four (4) Caribbean Advanced Proficiency Exam (CAPE)
Three (3) Caribbean Advanced Proficiency Exam (CAPE)
Glenmuir High School
Skills
- Data Entry
- Data Compiling
- Report Generation
- Python
- SQL
- DOMO
- Power BI
- IEX Workforce Management System
- Microsoft Excel
- Microsoft Office Suite
Timeline
Associate, Business Intelligence
Concentrix Jamaica
06.2021 - Current
Associate, Real Time Management
Concentrix Jamaica
10.2019 - 06.2021
Advisor II, Customer Service
Concentrix Jamaica
10.2018 - 10.2019
Customer Service Associate
Sutherland Global Services
09.2017 - 02.2018
Account Associate
VXI Global Jamaica
05.2017 - 09.2017
Lab Technician
Preston Hall’s Computer Lab
09.2016 - 05.2017
Volunteer
Sunshine Pharmacy
01.2014
Four (4) Caribbean Advanced Proficiency Exam (CAPE)
Three (3) Caribbean Advanced Proficiency Exam (CAPE)
Glenmuir High School
Bachelor of Science - Information Technology
University of The West Indies (pending)
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