Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Williams

St. Andrew

Summary

Highly motivated individual with a knack for organization, cleanliness and efficiency. Skilled in copying, faxing, and sorting material in accordance to the filing system being used. Adept at handling incoming calls and communications through email.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Divinity BRC Limited
02.2023 - 12.2023
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Customer Service Representative

Concentrix Jamaica
07.2022 - 01.2023
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Assistant

Alligator Head Foundation
07.2020 - 08.2020
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.

Education

Associate of Science - Environmental Science

College of Agriculture, Science And Education
Passley Gardens, Portland
06.2021

High School Diploma -

Titcfield High School
Fort George St, Port Antonio, Portland
11.2019

Skills

  • Clerical Skills
  • Database Management
  • Customer Service
  • Understanding of Filing Systems
  • Great Oral and Written Skills

Timeline

Assistant Manager

Divinity BRC Limited
02.2023 - 12.2023

Customer Service Representative

Concentrix Jamaica
07.2022 - 01.2023

Assistant

Alligator Head Foundation
07.2020 - 08.2020

Associate of Science - Environmental Science

College of Agriculture, Science And Education

High School Diploma -

Titcfield High School

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Alexia Williams