Alexia Williams
St. Andrew
Summary
Highly motivated individual with a knack for organization, cleanliness and efficiency. Skilled in copying, faxing, and sorting material in accordance to the filing system being used. Adept at handling incoming calls and communications through email.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Divinity BRC Limited
02.2023 - 12.2023
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
Concentrix Jamaica
07.2022 - 01.2023
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Assistant
Alligator Head Foundation
07.2020 - 08.2020
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
Education
Associate of Science - Environmental Science
College of Agriculture, Science And Education
Passley Gardens, Portland06.2021
High School Diploma -
Titcfield High School
Fort George St, Port Antonio, Portland11.2019
Skills
- Clerical Skills
- Database Management
- Customer Service
- Understanding of Filing Systems
- Great Oral and Written Skills
Timeline
Assistant Manager
Divinity BRC Limited
02.2023 - 12.2023
Customer Service Representative
Concentrix Jamaica
07.2022 - 01.2023
Assistant
Alligator Head Foundation
07.2020 - 08.2020
Associate of Science - Environmental Science
College of Agriculture, Science And Education
High School Diploma -
Titcfield High School
Similar Profiles
Ethan HopeEthan Hope
Overhead crane operator at BRC LimitedOverhead crane operator at BRC Limited
Ana Maria OrtolaAna Maria Ortola
Cleaning Supervisor at Divinity CleaningCleaning Supervisor at Divinity Cleaning
KIMBERLY D. BROOMEKIMBERLY D. BROOME
Executive Council President, HUSD SGA at Howard University School of DivinityExecutive Council President, HUSD SGA at Howard University School of Divinity