Alexia Reid
Montego Bay,Jamaica
Summary
Proven in enhancing customer loyalty and streamlining operations, I leveraged my problem-solving abilities and active listening skills at Western Union to manage high-stress situations and resolve conflicts effectively. Achieved consistent production targets at Burger King, demonstrating a commitment to efficiency and quality. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Western Union
04.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Waitress/Restaurant Cashier
Scotchies Restaurants of Jamaica
06.2013 - 05.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Line Staff Member
Burger King
03.2007 - 01.2012
- Increased efficiency in the production line by streamlining work processes and reducing bottlenecks.
- Met or exceeded daily production targets consistently through diligent task execution and proactive problem-solving efforts.
- Enhanced product quality by consistently adhering to strict production guidelines and safety protocols.
- Assisted in maintaining a clean and orderly work environment, promoting a safe and productive atmosphere for all staff members.
- Collaborated with team members to complete daily tasks swiftly, ensuring on-time order fulfillment.
Education
Certificate - Housekeeping
Holy Family Self Help Center
Mount Salem, St. James05.2015
Certificate - Food And Beverage-Job Readiness
Bars To Go Training Institute
Montego Bay, Jamaica07.2013
Certificate - Dining Room Service
Nedogo Quality Catering And Training Service
Greenwood, St. James02.2011
High School Diploma -
Muschette High School
Trelawny07.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Tourism Product Development Company- Tour Guide
Timeline
Customer Service Representative
Western Union
04.2018 - Current
Waitress/Restaurant Cashier
Scotchies Restaurants of Jamaica
06.2013 - 05.2017
Line Staff Member
Burger King
03.2007 - 01.2012
Certificate - Housekeeping
Holy Family Self Help Center
Certificate - Food And Beverage-Job Readiness
Bars To Go Training Institute
Certificate - Dining Room Service
Nedogo Quality Catering And Training Service
High School Diploma -
Muschette High School
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