Alexia Campbell
Saint Ann,Jamaica
Summary
Certified housekeeper with extensive experience delivering exceptional cleaning services in hotels and resorts, dedicated to creating a welcoming and comfortable environment for guests. Specializes in maintaining guest rooms to the highest standards, including changing linens, cleaning bathrooms, and efficiently restocking supplies to enhance overall guest satisfaction. Recognized for meticulous attention to detail, mastery of time management, and an unwavering commitment to customer satisfaction. A mature and confident professional contributing to team success through a strong work ethic and positive demeanor.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Room Attendant
Ocean Coral Spring & Eden Bay
05.2023 - Current
- Pay close attention to cleaning and sanitation by changing linens and refreshing guest rooms to ensure that guests are delighted and comfortable.
- Collaborated with the housekeeping team to identify and report maintenance issues.
- Dust furniture, shelves, and light fixtures, and vacuum floors, carpets, and rugs to remove dust, dirt, and allergens.
- Sweep and mop hard floors to ensure they are free of dust and stains.
- Participated in ongoing training sessions to stay updated on all cleaning procedures.
- Adept at multitasking and managing time efficiently.
Room Attendant/Public Area
Royalton White Sands and Blue Waters
01.2023 - 05.2023
- Consistently cleaned and maintained an average of 15 guest rooms daily, surpassing company cleanliness standards and directly contributing to a welcoming and comfortable environment for guests.
- Implemented an efficient time-management system that improved daily room turnover, increasing room occupancy rates by 15% and boosting hotel revenue.
- Expertly utilized advanced cleaning tools and equipment to ensure guest rooms and public areas met exceptional cleanliness standards.
- Conducted regular inventory checks and supply management to ensure guest rooms and bathrooms were consistently restocked with essential supplies, further elevating the guest experience.
Server/cashier
Lynch Deli Restaurant
08.2020 - 12.2022
- Delivered exceptional customer service in high-paced dining environment.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained and mentored new servers on menu knowledge and service standards.
- Managed multiple tables efficiently, prioritizing guest needs and requests.
- Monitored dining area for cleanliness and adherence to health regulations.
- Processed transactions accurately using point-of-sale systems.
- Served food and beverages promptly with focused attention to customer needs.
Waitress
Smookie by the Sea
09.2018 - 01.2019
- Proven ability to upsell menu items and drinks.
- Implemented promotional strategies to increase food sales.
- Achieved the highest customer satisfaction rating.
- Experience in catering for large events and parties.
- Trained new staff, improving overall team performance.
- Managed payment transactions accurately and efficiently.
Room Attendant
Grand Decameron Hotel
08.2016 - 07.2018
- Responsible for maintaining high standards of cleanliness in guest rooms and common areas, including dusting, vacuuming, and sanitizing surfaces.
- Ensures all guest rooms are prepared for new arrivals, which includes changing linens, making beds, and restocking toiletries.
- Identifies and addresses maintenance issues, ensuring everything in the room is in good working order for guests.
- Provides excellent customer service by responding promptly to guest requests and inquiries, enhancing their overall experience.
- Follows health and safety regulations to maintain a safe environment for guests and staff.
Housekeeping (caregiver)
Sinclairs Residence
04.2014 - 07.2016
- Wipe down and disinfect surfaces in the kitchen, bathroom, and living areas. This includes countertops, appliances, sinks, and toilets.
- Vacuum floors, carpets, and rugs to remove dust, dirt, and allergens.
- Wash, dry, fold, and organize clothes and linens as required.
- Empty trash cans, recycle bins, and dispose of waste appropriately.
- Tidy up rooms by organizing items and ensuring a neat and clutter-free space.
- Pay attention to detail to identify and address small messes or areas that need extra care, such as baseboards, corners, or under furniture.
- Be respectful of the homeowner's privacy and preferences, and maintain a professional and friendly demeanor.
Education
Graduate Certificate - Housekeeping Level 1&2
Ocho Rios College
Ocho Rios ,st Ann Jamaica11.2023
School leaving Certificate -
spot valley high
Montego Bay07.2012
Skills
- Hospitality and guest satisfaction
- Problem-solving in maintenance reporting
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Professional appearance
- Safety awareness
- Inventory and supply
- Work prioritization
- Sanitation practices
- Corporate compliance
- Project management
- Detail-oriented
- Front desk communications
- Written and oral communications
- Chemicals disposal
- Linen replacement
- Guest room confidentiality
- Customer service
- Time management
- Vacuuming
- Team support and collaboration
- Multitasking and prioritizing
- Professional and courteous
Certification
- Housekeeping Level 1 & 2
- Customer Service / Team Jamaica
Accomplishments
I have been awarded for my customer service satisfaction towards guests needs and cleanliness in 3 place I have achieve best attendance and improvements in my role.
Timeline
Room Attendant
Ocean Coral Spring & Eden Bay
05.2023 - Current
Room Attendant/Public Area
Royalton White Sands and Blue Waters
01.2023 - 05.2023
Server/cashier
Lynch Deli Restaurant
08.2020 - 12.2022
Waitress
Smookie by the Sea
09.2018 - 01.2019
Room Attendant
Grand Decameron Hotel
08.2016 - 07.2018
Housekeeping (caregiver)
Sinclairs Residence
04.2014 - 07.2016
Graduate Certificate - Housekeeping Level 1&2
Ocho Rios College
School leaving Certificate -
spot valley high