Alexia Campbell
May Pen,13
Summary
Experienced Senior Financial Services Specialist with a strong background in credit risk management and a proven track record of delivering results. Skilled in customer service, critical thinking, and public speaking. Adept at time management and highly organized. Possess excellent communication skills and able to build strong customer relations. Seeking to leverage acquired skills and experience to excel as a Manager of Credit Risk. Future goal is to join a dynamic team where significant contribution can be made while striving for career advancement.
Overview
13
13
years of professional experience
Work History
Senior Financial Services Specialist
Victoria Mutual Building Society, VMBS
2019.07 - Current
- Conducting in-depth financial analysis to assess clients' needs and recommend suitable financial products and services.
- Providing personalized financial advice and developing tailored financial plans to help clients achieve their financial goals.
- Building and maintaining strong client relationships through regular communication and exceptional service delivery.
- Collaborating with cross-functional teams to streamline financial processes and enhance the overall customer experience.
- Staying updated on industry trends and regulatory changes to ensure compliance and deliver accurate information to clients.
Branch Supervisor
AIM Financial Corporation Limited
2016.02 - 2019.06
- Led a successful launch of the branch, resulting in an increase in brand visibility and recognition
- Acted as the first point of Credit Risk Management by vetting all loan applications prior to submission for final decision
- Trained 15 new employees on branch procedures and customer service best practices
- Managed branch operations, including scheduling staff and coordinating customer visits
- Developed and implemented a sales strategy that led to 50% increase in branch revenue in the first 6 months of operation
Loan Officer
AIM Financial Corporation Limited
2014.01 - 2016.02
- Assisted borrowers in the loan application process to ensure a smooth and efficient experience
- Organized and maintained client records, ensuring accuracy and confidentiality of all loan-related documents
- Gathered and verified financial information from borrowers to ensure affordability of loan products
- Assessed applicant's income, assets, and liabilities to determine loan eligibility
- Identified risks and potential issues associated with loan applications and provided solutions
Front Desk Agent
Surrey Hotel Management-Jamaica Pegasus Hotel
2012.01 - 2013.12
- Collected room deposits, fees, and payments.
- Maintained accurate records of up to 100 guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
MBA - Business Administration
University of South Wales
Wales07.2017
Bachelor of Science - Hotel Management
University of The West Indies
Kingston, Jamaica11.2011
Skills
- Customer Relations
- Communication Skills
- Credit analysis
- Problem Solving
- Time Management
- Financial Analysis
Timeline
Senior Financial Services Specialist
Victoria Mutual Building Society, VMBS
2019.07 - Current
Branch Supervisor
AIM Financial Corporation Limited
2016.02 - 2019.06
Loan Officer
AIM Financial Corporation Limited
2014.01 - 2016.02
Front Desk Agent
Surrey Hotel Management-Jamaica Pegasus Hotel
2012.01 - 2013.12
MBA - Business Administration
University of South Wales
Bachelor of Science - Hotel Management
University of The West Indies
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