Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Alexia Butler
Spanish Town
Summary
Overview
7
years of professional experience
Work History
Island Grill Restaurant Kingston
Restaurant Host
10.2023 - Current
Job overview
- Ensured all guests are aware of the menu option, and upsell services or additional options were possible.
- Enhanced customer satisfaction by promptly greeting and other pleasantries where applicable.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
Job Experience at Troopers Tailoring LtdSpanish Town, Jamaica
Customer Service Representative
05.2017 - 01.2018
Job overview
- Collaborated with team members to develop best practices for consistent customer service delivery and clothing products.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues on products manufactured.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Manufactured items as per customers request for customization.
Education
Jonathan Grant High Evening Institute
High School Diploma
05.2018
University Overview
Eltham High School
High School Diploma
05.2017
University Overview
Accomplishments
Accomplishments
- Third place runner up in debating
- Distinction in all Home Management Practical
Timeline
Restaurant Host
Island Grill Restaurant
10.2023 - Current
Customer Service Representative
Job Experience at Troopers Tailoring Ltd
05.2017 - 01.2018
Jonathan Grant High Evening Institute
High School Diploma
Eltham High School
High School Diploma
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