Alexia Allen
Summary
Talented Team Leader, experienced and dedicated to enhancing employee satisfaction and business success. Proven ability to direct team in ensuring the highest standard of customer service and other administrative deliverables. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Excellent interpersonal and communication skills. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Competence in data analysis to support and facilitate top-level decision making.
Overview
28
28
years of professional experience
1
1
Master's Degree in Business Administration
Work History
Team Leader - Field Administration
Jamaica Broilers Group Limited
05.2015 - Current
- Advanced through a series of promotions, culminating in the current post of leadership of the Administration team
- Proficient in administrative and accounting skills; with a proven ability to direct the team in ensuring the highest standard of customer service and other administrative deliverables.
- Supervision of team members to confirm compliance with set procedures and quality
- Monitoring team performance and providing constructive feedback to increase productivity and maintain quality standard requirements.
- Competence in data analysis to facilitate the decision making process and to support market demand and customer satisfaction.
Flock Accounting/Customer Relations Coordinator
Jamaica Broilers Group Limited
05.2009 - 05.2015
- Core responsibility providing support to the diverse internal team, as well as corporate relations with core external clients.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Contributed to the development of departmental goals, aligning individual objectives with company-wide initiatives.
- Fostered the relationships across departments, providing timely accurate information to facilitate decision making production planning; and to the accounting and finance department for accurate, timely periodic accounts reporting and payments of relevant stakeholders.
Administrative Assistant
Jamaica Broilers Group Limited
10.2002 - 05.2009
- Provided administrative support to the Departmental Manager. Ensuring enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships, both internally and externally.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Loans Officer
Smart Financial Company
01.2001 - 02.2002
- Prospecting and approving loan assistance to small business owners to establish and/or grow their businesses
- Manage and reduce the delinquency rate of the loan portfolios of Smart Financial Services, by providing these entrepreneurs with timely relevant advice on how to manage their loan repayments.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Asset Supervisor
SINGER SEWING COMPANY
01.1996 - 01.2001
- Advanced through a series of promotions, culminating in oversight and supervision of the branch-level accounting and asset team – providing leading customer service to both internal and external customers.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
Contract Writer
SINGER SEWING COMPANY
01.1996 - 01.2001
- Prepare and disseminate all term sales agreements to facilitate a more affordable method of payment for clients; and to safeguard the company against payment delinquencies.
- Conducted thorough review of client data on their hire purchase applications to ensure compliance with company standards and to facilitate approval of final sales.
Customer Service Representative
SINGER SEWING COMPANY
01.1996 - 01.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
MBA -
University of South Wales
United Kingdom07.2021
Bachelor of Arts - Business Administration (Management)
University of Technology (UTECH)
10.2002
Diploma (Hons.) - Partial completion of the Business Administration Diploma Programme which culminated at UTECH
KNOX COMMUNITY COLLEGE
Skills
- Leadership, Coaching and Mentoring
- Corporate Communications
- Data Generation and Analysis
- Customer Relations
- Critical Thinking
- Abstract Writing and Document Proofing
- Attention to Detail and Problem-Solving
- Giving Constructive Feedback
- Performance Evaluations
- Team Supervision
- Proficient in MS Office Suit (Word, Excel, PowerPoint, Microsoft Dynamics AX 365)
Certification
- Maximizing Middle Managers Training - 2024
- Women in Leadership, US Poultry Conference - 2023
- Understanding Human Resource Management Training - 2023
- Customer Service Excellence Training - 2023
- Leadership & Team Building - 2018
- Poultry Welfare Training - 2017 & 2016
- ISO Risk Manager [PECB] - 2016
- International Best Practices Network Productivity Symposium - 2008
- Certified First Aid/AED
Accomplishments
- Review and update the department SOP to form part of the ISO certification for the poultry operations
- Developed and updated a breed research to facilitate the decision breed selection
- Track and analyze performance factors monthly to facilitate decision making on optimizing key performance factors in field operations to zero in on areas of competence and weakness and to take corrective actions
- Institute the use of electronic communication to our contract farmers help reduce the use of paper and reduce cost
- Plan and execute staff welfare events to help boost staff morale including but not exclusive to staff excursions and gatherings planned to involve staff interactions and rejuvenation. Increase sense of wellbeing and productivity
Volunteer Experience
- NEW HARBOUR VILLAGE BENEVOLENT SOCIETY, Audit Committee, 2016, Present, Member of the audit team of the NH3 benevolent Society, which forms part of the executive body for overseeing the development and maintenance of the New Harbour Village community.
- ELIM GOSPEL ASSEMBLY, Youth Leader - Support Team, 01/2019, Present, Offer guidance and support to the youth committee of Elim Gospel Assembly in management and decision-making on uplifting programmes and activities. Including leading or participating in selected youth-related activities in designated Friday/Sunday service.
- ELIM GOSPEL ASSEMBLY, Vice President - Youth Department, 09/2017, 01/2019, Plan, lead and participate in the youth-related activities of the church – including, but not limited to all weekly Friday night services and Divine Worship Service on the third Sunday of each month.
References
Available Upon Request
Hobbies and Interests
- Singing
- Creative dancing and choreography
- Writing (poetry)
Timeline
Team Leader - Field Administration
Jamaica Broilers Group Limited
05.2015 - Current
Flock Accounting/Customer Relations Coordinator
Jamaica Broilers Group Limited
05.2009 - 05.2015
Administrative Assistant
Jamaica Broilers Group Limited
10.2002 - 05.2009
Loans Officer
Smart Financial Company
01.2001 - 02.2002
Asset Supervisor
SINGER SEWING COMPANY
01.1996 - 01.2001
Contract Writer
SINGER SEWING COMPANY
01.1996 - 01.2001
Customer Service Representative
SINGER SEWING COMPANY
01.1996 - 01.2001
MBA -
University of South Wales
Bachelor of Arts - Business Administration (Management)
University of Technology (UTECH)
Diploma (Hons.) - Partial completion of the Business Administration Diploma Programme which culminated at UTECH
KNOX COMMUNITY COLLEGE
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