Alexandria Scarlett
St James,Saint James
Summary
Proven track record in emergency management and customer service, demonstrated at Concentrix through efficient dispatching of roadside assistance, enhancing customer satisfaction. Excelled in multitasking and active listening, significantly improving response times. Skilled in data entry and problem-solving, ensuring accurate and timely support across various roles. Achieved a 30% increase in positive customer feedback.
Overview
15
15
years of professional experience
Work History
Roadside Assistance Agent
Concentrix
02.2022 - Current
Dispatch Roadside Assistance to persons having mechanical issues with their Enterprise, National or Alamo rental cars.
Destination Guide
Conversion International Solutions
09.2021 - 01.2022
Assisting in making reservations
Collections Agent
N.I.C.E Global
04.2019 - 12.2019
Send email to clients about pass bill that was owed.
Customer Service Representative Agent
A.C.T.
03.2016 - 12.2017
Assist customer with paying their bill, explaining their bills and upsetting for other good such as cellphone and cellphone plans,internet and home bundles.
Sales Clerk
Cornwall Communication Ltd
07.2015 - 10.2016
Collection monthly cable bills and reconnection of disconnected service as well connection new cable service
Secretary
Johnny's Transmission Center
02.2012 - 07.2014
Run errands, pay bills, pay workers, conduct meetings and any other business needs
Human Resources Assistance
Teleperpharmance
01.2010 - 08.2011
File documents, call potential person to be recruited, set and conduct exams for interviewers, file documents for new employees,
Education
Business Administration Management Level 3 - Business Administration
Kenilworth HEART/Trust
Sandy Bay, HanoverFront Desk Agent - Front Desk Level 2
Youth Enhancement Service
St James 01.2010
Diploma -
Irwin High School
St James 2009
Teamwork Christian Academy
St James 2005
Skills
- Strong multitasking
- Patience and understanding
- Reliability and punctuality
- Vehicle diagnostics
- Stress Tolerance
- Data entry proficiency
- Emergency Management
- Quick Thinking
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Effective Communications
- Clear Communication
- Active Listening
Timeline
Roadside Assistance Agent
Concentrix
02.2022 - Current
Destination Guide
Conversion International Solutions
09.2021 - 01.2022
Collections Agent
N.I.C.E Global
04.2019 - 12.2019
Customer Service Representative Agent
A.C.T.
03.2016 - 12.2017
Sales Clerk
Cornwall Communication Ltd
07.2015 - 10.2016
Secretary
Johnny's Transmission Center
02.2012 - 07.2014
Human Resources Assistance
Teleperpharmance
01.2010 - 08.2011
Business Administration Management Level 3 - Business Administration
Kenilworth HEART/Trust
Front Desk Agent - Front Desk Level 2
Youth Enhancement Service
Diploma -
Irwin High School
Teamwork Christian Academy
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