Alesha Deandra Porter
St Ann's Bay
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
Work History
Entertainment Coordinator
Sandals Dunns River Resort
02.2024 - Current
- Developed a diverse repertoire of songs and styles, appealing to a wide range of audiences.
- Cultivated strong stage presence through regular practice sessions focused on movement techniques and audience connection methods.
Entertainment Coordinator
Sandals South Coast
01.2023 - 02.2024
- Increased overall event attendance by consistently offering fresh, engaging entertainment options that catered to target demographics.
- Handled last-minute changes or cancellations with professionalism, swiftly implementing backup plans to ensure event success.
- Collaborated with marketing teams to create promotional materials that effectively showcased upcoming events.
- Elevated the overall guest experience by monitoring performance quality and addressing any issues promptly.
- Has done many cabaret shows
Customer Care Representative
Contax360 BPO Solutions
10.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
Frome Technical High School
01.2020
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Unity Primary
01.2014
Skills
- Great people skills
- Clear communication
- Patient
- Inbound Customer service
- Data entry
- Problem resolution
- Zendesk Experience
References
Crystalee, Ebanks, Realtor, 876-490-5024
Qualifications
- SUBJECT EXAM GRADE YEAR
- English CSEC32019
- Information Technology CSEC22019
- Social Studies CSEC22019
- Integrated Science CSEC32019
- Food and Nutrient CSEC12019
- Clothing and Textile CSEC22019
- Communication Studies CAPE42020
- Tourism (Unit2) CAPE52020
- Food and Nutrition (Unit2) CAPE52020
- Entrepreneurship (Unit2) CAPE52020
Languages
English
Native language
English
Proficient
C2
Timeline
Entertainment Coordinator
Sandals Dunns River Resort
02.2024 - Current
Entertainment Coordinator
Sandals South Coast
01.2023 - 02.2024
Customer Care Representative
Contax360 BPO Solutions
10.2019 - 02.2020
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Unity Primary
Frome Technical High School
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