ALEKSIA MURRAY
St.Catherine,Jamaica
Summary
Results-driven professional with extensive experience in travel planning, sales, and customer relationship management. I excel at understanding client needs and providing tailored solutions that lead to high satisfaction and sales rates. Known for my strong communication skills and problem-solving abilities, I am proficient in data analysis, social media marketing, and Microsoft Office Suite, as well as CRM systems. I pay close attention to detail and effectively manage multiple priorities in fast-paced environments. I am passionate about driving organizational growth and enhancing client experiences.
Overview
4
4
years of professional experience
Work History
International Travel Specialist
Expressionz Travels
05.2023 - 09.2024
- Interacted with 50-100 clients daily through social media platforms (Instagram, Facebook, WhatsApp), and handled inbound and outbound calls to address travel preferences and needs.
- Managed sales inquiries, bookings, amendments, and cancellations via email and phone, ensuring excellent customer service.
- Organized and coordinated comprehensive travel itineraries, including transportation, accommodations, and activities, ensuring seamless client experiences.
- Researched airfare, hotel, transfer, and excursion rates to secure the most cost-effective options for client inquiries.
- Maintained relationships with travel suppliers, negotiating deals to provide clients with the best travel options.
- Managed client data in CRM systems, ensuring accurate records and smooth booking processes.
- Developed and executed social media and website content strategies, increasing company visibility and client engagement.
Administrative Assistant
Soneik Entertainment Ltd
12.2021 - 08.2022
- Provided administrative, sales, and accounting support to managers, ensuring efficient operations.
- Maintained sales promotions and updated client data for accurate record-keeping.
- Responded to customer inquiries regarding products, promotions, and pricing information.
- Managed and updated the customer database to ensure data integrity.
- Coordinated productions for all outside projects under House Accounts at Soneik Entertainment Limited (Travel Agency, Media and Production, Courier Service).
- Executed additional duties assigned by managers in various capacities—virtually, physically, or remotely.
Sales Merchandiser
Chas E Ramson
07.2021 - 11.2021
- Developed and executed brand advertising strategies to enhance product awareness.
- Promoted products in supermarkets on weekends through targeted marketing techniques.
- Conducted inventory analysis at assigned retail locations to optimize stock levels.
- Documented pricing and monitored client interactions with goods and services.
- Collaborated with floor managers to identify and procure additional inventory as needed.
Remote Manager
New Generation Contact Center
07.2021 - 10.2021
- Conducted interviews and assessed candidates’ qualifications for positions within the company.
- Trained agents prior to their call assignments to ensure readiness and effectiveness.
- Prepared daily interview analyses for department heads, providing insights on candidate performance.
- Designed graphics for job postings to enhance visibility and attract qualified applicants.
Intern
University of Technology, JA
07.2020 - 08.2020
- Provided tutoring support to students, enhancing their understanding of course material.
- Managed administrative tasks, including filing, scanning, and emailing documents.
- Served as a customer service representative, addressing inquiries and resolving issues.
- Planned and facilitated orientation exercises to help new students acclimate to the environment.
Education
Bachelor of Science - Management Studies
The University of West Indies, Mona
Kingston05-2025
High School Diploma -
The Cedar Grove Academy
St.Catherine01.2021
Skills
- Travel Planning & Coordination
- Customer Relationship Management (CRM)
- Data Analysis
- Social Media Marketing
- Microsoft Office Suite
- Strong Communication
- Problem-Solving
- Team Collaboration
- Time Management
- Attention to Detail
Activities
- Give Them Hope Charity, Founder, 12/01/19, Present
- G&G Caribbean Restaurant, Media & Administrative Volunteer/Intern, 08/01/21, Present
- ICREATEJA, Founder- Graphic Creation, 02/01/22, Present
Timeline
International Travel Specialist
Expressionz Travels
05.2023 - 09.2024
Administrative Assistant
Soneik Entertainment Ltd
12.2021 - 08.2022
Sales Merchandiser
Chas E Ramson
07.2021 - 11.2021
Remote Manager
New Generation Contact Center
07.2021 - 10.2021
Intern
University of Technology, JA
07.2020 - 08.2020
Bachelor of Science - Management Studies
The University of West Indies, Mona
High School Diploma -
The Cedar Grove Academy
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