Alecia Hyatt
Human Resource And Training Coordinator
Yallahs
Summary
Personable Human Resource professional well-versed in handling support functions, talent acquisition and employee relations. Dedicated employee with over ten (10) years of experience in the banking industry. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
14
14
years of professional experience
Work History
Human Resources Officer
Honey Bun
09.2023 - Current
- Draft, review, and update employee contracts in compliance with Jamaican Labour Laws, ensuring accuracy and adherence to legal standards.
- Prepare and issue various employee letters, including bank references, employment status confirmations, and embassy requests.
- Manage and maintain the Human Resource Information System (HRIS), ensuring up-to-date and accurate employee records; trained team members on system functionalities to improve efficiency.
- Provide oversight for payroll preparation, compiling and verifying time clock data to facilitate accurate and timely fortnightly and monthly payments.
- Led recruitment efforts by sourcing, screening, and selecting candidates through multiple employment platforms; facilitated onboarding to ensure smooth transitions.
- Mediated and resolved workplace disputes, fostering a fair and unbiased resolution process to maintain a positive work environment.
- Assisted in the development and implementation of HR policies and procedures related to labor relations, enhancing compliance and workplace standards.
- Compiled and analyzed monthly and quarterly reports on recruitment metrics and labor relations trends to support HR decision-making.
Human Resources and Training Coordinator
Proforma Mega Marketing Solutions
01.2023 - Current
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Compiled training handbook and related course materials.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Developed and monitored employee recognition programs.
- Administered employee benefits programs and assisted with open enrollment.
- Successfully managed end-to-end staffing functions, overseeing recruitment, selection, and placement of a diverse range of professionals, including conducting interviews and evaluating candidate profiles
- Collaborated directly with department heads to identify skill gaps and workforce needs, driving targeted training initiatives that align with organizational goals.
- Coordinated employee leaves of absence while adhering to regulatory compliance and ensuring minimal disruption to team dynamics.
- Proactively monitored and addressed performance issues, working closely with managers to implement improvement plans that contributed to a more motivated and cohesive workforce.
- Maintained up-to-date knowledge of labor laws and regulations, ensuring all HR processes remained compliant and minimizing potential risks.
Customer Care Advisor
The Bank of Nova Scotia
05.2022 - Current
- Leveraged sales expertise to promote investment as well as insurance products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Carried out administrative tasks such as handling policy renewals, maintaining records and assist with insurance policy loans.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Facilitated inter-departmental communication for both insurance and investment clients to effectively provide customer support.
Project Support Officer
The Bank of Nova Scotia
06.2020 - 07.2021
- Maintained open communication by presenting regular updates on project status .
- Tracked project performance closely to quickly intervene in mistakes or delays.
- Planned and coordinated scheduling and administrative tasks.
- Developed and updated spreadsheets to track, analyze and report on performance of each branch.
- Executed record filing system to improve document organization and management.
- Communicated with customers daily via phone and email, displaying positive attitude and focus on customer satisfaction.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Verification Teller
The Bank of Nova Scotia
03.2011 - 06.2020
- Prepared and balanced reconciliation reports for assigned general ledgers and accounts.
- Conducted regular proof work and followed up on chargebacks and deposit corrections whilst coordinated corrections with branches and various department units.
- Assisted with onboarding efforts and training of personnel within department.
- Versed in regulatory and compliance policies including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Read fraud and security risk management-related articles and took part in training to keep abreast of changes in fraud and security landscape.
- Prepared payroll for HR submission.
- Prepared and balanced branch clearing items.
Education
Bachelor of Science - Human Resource Management
University of The Commonwealth Caribbean
08.2018 - 2022.04
Yallahs High School
09.2009 - 2010.06
The Wolmer's Trust High School For Girls
09.2004 - 2009.06
Skills
Leave Administration
Leadership and Team Management
Labour Laws
Conflict Resolution
Talent Acquisition and Selection
Employee Relations and Engagement
Staff Education and Training
Microsoft Suite Proficiency
Staff education and training
Training Program Development
Employee coaching
Timeline
Human Resources Officer
Honey Bun
09.2023 - Current
Human Resources and Training Coordinator
Proforma Mega Marketing Solutions
01.2023 - Current
Customer Care Advisor
The Bank of Nova Scotia
05.2022 - Current
Project Support Officer
The Bank of Nova Scotia
06.2020 - 07.2021
Bachelor of Science - Human Resource Management
University of The Commonwealth Caribbean
08.2018 - 2022.04
Verification Teller
The Bank of Nova Scotia
03.2011 - 06.2020
Yallahs High School
09.2009 - 2010.06
The Wolmer's Trust High School For Girls
09.2004 - 2009.06
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