Summary
Overview
Work History
Education
Skills
References
Timeline
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Aleah Ambrusley

Kingston JM,05

Summary

Dynamic customer service professional with a proven track record at Ibex Jamaica, excelling in decision-making and critical thinking. Adept at enhancing customer satisfaction and training new agents, I thrive in fast-paced environments, leveraging strong communication skills and multitasking capabilities to deliver exceptional support and drive team efficiency.

Overview

8
8
years of professional experience

Work History

Chat Support Agent

Ibex Jamaica
Kingston JM, 05
06.2023 - Current
  • Assisted customers with inquiries through phone and chat support.
  • Conducted follow-up calls to ensure customer satisfaction after issue resolution.
  • Trained new agents on best practices for customer interaction and problem-solving.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated internal databases with relevant information regarding customer interactions.
  • Monitored incoming emails to ensure that all inquiries were responded to promptly.
  • Participated in team meetings and training sessions related to customer service topics.
  • Contributed ideas towards improving the overall efficiency of the support team.
  • Provided guidance to junior members of the team regarding best practices for handling queries.
  • Maintained product knowledge to assist customers effectively and accurately.

Data Agent and Sales Professional

Digicel Jamaica
Kingston JM, St. Ann
11.2019 - 11.2020
  • Worked as a dedicated and accomplished sales professional for a busy, fast-paced business.
  • Assisted customers with inquiries and provided information about services.
  • Processed customer transactions efficiently using point-of-sale systems.

Customer Service Representative

Catalyst Bookstore and Stationery Supplies
Kingston JM, St. Ann
03.2019 - 10.2019
  • Provided superior customer service to clients by addressing all questions and concerns.
  • Managed the bookstore in the absence of the owner.
  • Additional duties included answering calls, cashiering, making stock orders, and taking inventory.

Assistant Teacher

Faith Builder Early Childhood (National Youth Service)
Kingston JM, St. Mary
08.2017 - 08.2017
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Helped maintain a safe and orderly learning environment.

Education

Some College (No Degree) - Housekeeping Level 3 (supervisory Level)

St. Deborah's Hospitality Training Institute
St. Mary JM
04-2022

Some College (No Degree) - Front Office Level 2

Institute of Vocational And Technial Skills
St. Ann JM
10-2019

High School Diploma -

Oracabessa High School
St. Mary
06-2016

Bachelor of Science - Travel, Tourism, Hospitality And Entertainment Mgn

Distinction College
St. Ann JM

Skills

  • Decision making
  • Critical thinking and problem solving
  • Adaptability
  • Effective time management
  • Communication skills
  • Fast learner
  • Ability to work under pressure
  • Team collaboration
  • Customer service
  • Teamwork skills
  • Multitasking Capability
  • Customer support

References

References available upon request.

Timeline

Chat Support Agent

Ibex Jamaica
06.2023 - Current

Data Agent and Sales Professional

Digicel Jamaica
11.2019 - 11.2020

Customer Service Representative

Catalyst Bookstore and Stationery Supplies
03.2019 - 10.2019

Assistant Teacher

Faith Builder Early Childhood (National Youth Service)
08.2017 - 08.2017

Some College (No Degree) - Housekeeping Level 3 (supervisory Level)

St. Deborah's Hospitality Training Institute

Some College (No Degree) - Front Office Level 2

Institute of Vocational And Technial Skills

High School Diploma -

Oracabessa High School

Bachelor of Science - Travel, Tourism, Hospitality And Entertainment Mgn

Distinction College

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Aleah Ambrusley