Aleah Ambrusley
Kingston JM,05
Summary
Dynamic customer service professional with a proven track record at Ibex Jamaica, excelling in decision-making and critical thinking. Adept at enhancing customer satisfaction and training new agents, I thrive in fast-paced environments, leveraging strong communication skills and multitasking capabilities to deliver exceptional support and drive team efficiency.
Overview
8
8
years of professional experience
Work History
Chat Support Agent
Ibex Jamaica
Kingston JM, 05
06.2023 - Current
- Assisted customers with inquiries through phone and chat support.
- Conducted follow-up calls to ensure customer satisfaction after issue resolution.
- Trained new agents on best practices for customer interaction and problem-solving.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated internal databases with relevant information regarding customer interactions.
- Monitored incoming emails to ensure that all inquiries were responded to promptly.
- Participated in team meetings and training sessions related to customer service topics.
- Contributed ideas towards improving the overall efficiency of the support team.
- Provided guidance to junior members of the team regarding best practices for handling queries.
- Maintained product knowledge to assist customers effectively and accurately.
Data Agent and Sales Professional
Digicel Jamaica
Kingston JM, St. Ann
11.2019 - 11.2020
- Worked as a dedicated and accomplished sales professional for a busy, fast-paced business.
- Assisted customers with inquiries and provided information about services.
- Processed customer transactions efficiently using point-of-sale systems.
Customer Service Representative
Catalyst Bookstore and Stationery Supplies
Kingston JM, St. Ann
03.2019 - 10.2019
- Provided superior customer service to clients by addressing all questions and concerns.
- Managed the bookstore in the absence of the owner.
- Additional duties included answering calls, cashiering, making stock orders, and taking inventory.
Assistant Teacher
Faith Builder Early Childhood (National Youth Service)
Kingston JM, St. Mary
08.2017 - 08.2017
- Assisted classroom teacher in developing and implementing lesson plans.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Helped maintain a safe and orderly learning environment.
Education
Some College (No Degree) - Housekeeping Level 3 (supervisory Level)
St. Deborah's Hospitality Training Institute
St. Mary JM04-2022
Some College (No Degree) - Front Office Level 2
Institute of Vocational And Technial Skills
St. Ann JM10-2019
High School Diploma -
Oracabessa High School
St. Mary06-2016
Bachelor of Science - Travel, Tourism, Hospitality And Entertainment Mgn
Distinction College
St. Ann JMSkills
- Decision making
- Critical thinking and problem solving
- Adaptability
- Effective time management
- Communication skills
- Fast learner
- Ability to work under pressure
- Team collaboration
- Customer service
- Teamwork skills
- Multitasking Capability
- Customer support
References
References available upon request.
Timeline
Chat Support Agent
Ibex Jamaica
06.2023 - Current
Data Agent and Sales Professional
Digicel Jamaica
11.2019 - 11.2020
Customer Service Representative
Catalyst Bookstore and Stationery Supplies
03.2019 - 10.2019
Assistant Teacher
Faith Builder Early Childhood (National Youth Service)
08.2017 - 08.2017
Some College (No Degree) - Housekeeping Level 3 (supervisory Level)
St. Deborah's Hospitality Training Institute
Some College (No Degree) - Front Office Level 2
Institute of Vocational And Technial Skills
High School Diploma -
Oracabessa High School
Bachelor of Science - Travel, Tourism, Hospitality And Entertainment Mgn
Distinction College