ALDON DECOSTA HAUGHTON
Social Worker - PSW
Johnson Town, Lucea P.O. Hanover,01
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Dedicated Social Worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
Social Worker
Ministry of Labour and Social Security
Lewis Street, Savanna-La-Mar P.O.
05.2017 - 02.2022
- Conduct pre and post disaster assessment
- Case manage Seasonal Workers and their families
- Collect and forward Resumes for H2B programme
- Assist with conducting recruitment for SAWP and H2B programme
- Coordinate all overseas employment activities and queries
- Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Developed treatments and casework programs for average of 20 families per month.
PAD Administrator
Ministry of Labour and Social Security
04.2014 - 04.2017
- Manages all the operations and benefits under the Public Assistance Division
- Responsible for all PATH activities.
- Increase compliance rate from 54%-96%
- Increase Health outcome of PATH beneficiaries
- Maintained 99% of staff (High Staff Retention)
- Operation manager for the company vehicle
- Supervise and micro manage all staff employed to the Public Assistance Division
- Compiled and submit monthly reports
- Attend Monthly Disaster Meetings
- Attend Monthly Trelawny Inter-agency Network Meetings
- HR function at the parish level
- Sign off on work itineraries
- Check and verify travelling claims
- Assist the Parish Manager
- Organize and Implement PATH Appeals Committee Meetings
- Organize and present cases to Welfare Committee Meeting
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to manager.
- Conducted research, gathered information from multiple sources and presented results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Case Manager/Social
Ministry of Labour and Social Security
Main Street, Lucea P.O.
01.2010 - 05.2014
- Service Admin ,(MLSS, Manages all the operations and benefits under the Public Assistance Division
- Operation manager for the company vehicle
- Supervise and micro manage all staff employed to the Public Assistance Division
- Increase the health and Education outcome of families by 60%
- Attend Monthly Parish Disaster Meetings
- Attend Monthly Hanover Inter-agency Meetings
- Attend and do community outreach programme
- Deliver and reconcile PATH payments
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Participated in professional growth programs to support special education improvement efforts.
- Evaluated treatment plans against individual goals and healthcare standards.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Managed caseload of 650 children/ family members in welfare system to provide comprehensive, community-based care.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Assisted personnel with assessments to identify student academic level and guide instruction.
PAD Administrator
Hanover Parish Office
01.2008 - 01.2010
- Manages all the operations and benefits under the Public Assistance Division
- Operation manager for the company vehicle
- Supervise and micro manage all staff employed to the Public Assistance Division
- Compiled and submit monthly reports for the various programmes
- Attend Monthly Disaster Meetings
- Attend Monthly Hanover Inter-agency Meetings
- Attend and do community outreach programme
- Deliver and reconcile PATH payments
- HR function at the parish level
- Sign off on work itineraries
- Check and verify travelling claims
- Organize and Implement PATH Appeals Committee Meetings
- Organize and present cases to Welfare Committee Meeting
- Assist the Parish Manager
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Investigator
MLSS, Hanover Parish
01.2000 - 01.2008
- Assess and conduct investigation for all benefit offered by MLSS
- Be in charge of a Payment team
- Pay Food stamp, reconciled
- Conduct community outreach programme
- Set up information and display booth
- Attend PTA to do presentation
- Deliver cheques at the Post Office
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations and evidentiary materials.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
- Conducted impartial investigations into complaints by employees.
Claims Officer
Ministry of Labour and Social Security
Hanover Parish Office
01.1998 - 01.2000
- Interview and process all benefit offered under National Insurance
- Complete, verify and issue NIS cards
- Document all movements of files and send to the respective officers and parishes
- Distribute cheque and monies
- Provide monthly stats and report
- Any other duties assigned
- Followed up with customers on unresolved issues.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Addressed average of 50 customers inquiries and complaints each week.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
Compliance Officer
Ministry of Labour and Social Security
Hanover Parish Office
01.1997 - 01.1999
- Collect receipt weekly from Inland Revenue Office
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
- Developed and implemented internal control tests to verify employee compliance with established policies and procedures.
- Monitored data export from internal and external systems, identifying and reporting potential risks.
- Prepared training programs to improve compliance at all levels.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Forged productive relationships with shareholder companies and managed contribution accounts.
- Prioritized contributors in terms of amounts and services and kept meticulous reports of such data for records and finanace department.
- Make entries to the respective employers
- Post figures in the respective ledgers
- Provide weekly, monthly report for collection to manager and compliance unit
- Confirm employer eligibility for TCC
- Issue TCC
- Provide information to other parishes regarding compliance
- Assist in making annual projection for collection
- Collect and v et Annual Returns for accuracy and issue to the respective
- Any other duties assigned
Education
Bachelor of Science - Social Work
Northern Caribbean University
Montego Bay, St. James 01.2019 - 08.2022
Associate of Science - Social Work
University of The West Indies
09.2013 - 06.2016
Associate of Science - Assessor Level 4
HCIT
Montego Bay 08.2021 - 05.2022
Professional Certificate in Industrial Relations
Management Institute For National Development
09.2020 - 04.2021
For Successfully Completing Jamaica-US Child Prote
WINROCK International
01.2021 - 02.2021
Successful in passing the Labour Officers Exam - undefined
Labour Migration Management Training
Ministry of Labour in Collaboration With LMMT
01.2018 - 01.2018
Train The Trainer
Management Institute For National Development
06.2010 - 06.2010
Certificate of Participation Case Management
Ministry of Labour And Social Security
05.2011 - 05.2011
Human Resource For Public Sector
Management Institute of National Development
03.2010 - 03.2010
Certificate of Participation (Working Effectively
UWI MONA
01.2005 - 04.2005
Certificate in Regional principles and practice in Social Work - undefined
Skills
Skills and InterestTrained RM MediatorTrainerHuman ResourceCommunication SkillsInterviewing SkillsExpert inMicrosoft Office Suite Word, Excel, PowerPoint, Publisher and AccessValid Driver’s License (General)
Case management
Solution-based interventions
Referrals and networking
Crisis Intervention
Group therapy specialist
Multidisciplinary team collaboration
Child Welfare Services/Case Management System (CWS/CMS)
Motivational enhancement therapy
Psychosocial assessments expert
Strengths-based solution-focused therapy
Life skills development
Social services
Analytical thinking
Accomplishments
- Exceptional Customer Service 2003
- Personal Effectiveness (Stress Mgt., Conflict Mgt., etc.) Sept
- 2000
- Certificate of Merit Supervisory Management Aug 1999
- Eight O’ level subjects (2 distinctions, 4 credits and 2 passes)
- Jamaica Civil Servant Chapter Chairman for Westmoreland Parish
- Received most improved chapter for increase membership and knowledge based of members
- Managed a caseload of between 40 and 50 individuals and families.
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
- Supervised team of 22 staff members.
- Achieved Top Social Worker by completing Case management with accuracy and efficiency.
- Achieved Top School and health centre through effectively helping with attaining over 95% compliance, knowledge and proper filing.
Affiliations
Vice President for Esher Primary PTA
Trained in Disaster and Risk Management 2016
Apart of Focus group for PATH Case Management
Top Social Worker (Hanover Parish Office) 2010
Member of a Focus group Child Care and Protection Act
Vice President Peer Counsellor 1996/1997
Timeline
Associate of Science - Assessor Level 4
HCIT
08.2021 - 05.2022
For Successfully Completing Jamaica-US Child Prote
WINROCK International
01.2021 - 02.2021
Professional Certificate in Industrial Relations
Management Institute For National Development
09.2020 - 04.2021
Bachelor of Science - Social Work
Northern Caribbean University
01.2019 - 08.2022
Labour Migration Management Training
Ministry of Labour in Collaboration With LMMT
01.2018 - 01.2018
Social Worker
Ministry of Labour and Social Security
05.2017 - 02.2022
PAD Administrator
Ministry of Labour and Social Security
04.2014 - 04.2017
Associate of Science - Social Work
University of The West Indies
09.2013 - 06.2016
Certificate of Participation Case Management
Ministry of Labour And Social Security
05.2011 - 05.2011
Train The Trainer
Management Institute For National Development
06.2010 - 06.2010
Human Resource For Public Sector
Management Institute of National Development
03.2010 - 03.2010
Case Manager/Social
Ministry of Labour and Social Security
01.2010 - 05.2014
PAD Administrator
Hanover Parish Office
01.2008 - 01.2010
Certificate of Participation (Working Effectively
UWI MONA
01.2005 - 04.2005
Investigator
MLSS, Hanover Parish
01.2000 - 01.2008
Claims Officer
Ministry of Labour and Social Security
01.1998 - 01.2000
Compliance Officer
Ministry of Labour and Social Security
01.1997 - 01.1999