Albrina Hunter
St Catherine
Summary
Adept at conflict de-escalation and customer service, my tenure at Jamaica Constabulary Force/MNS honed my expertise in law enforcement and administrative duties. Demonstrated exceptional ability in fostering community trust and efficiently managing data, achieving significant improvements in public safety and operational efficiency. Skilled in Microsoft Excel and relationship building, I bring a comprehensive skill set to address and resolve complex challenges. Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.
Overview
3
3
years of professional experience
Work History
Police Officer/Administrative Officer
Jamaica Constabulary Force/MNS
03.2022 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
IBEX Global
08.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
The Queens School
St. Andrew, Jamaica08.2021
Skills
Report Writing
Integrity and Honesty
Conflict de-escalation
Relationship building and management
Patience and Empathy
Community Engagement
Criminal Investigations
Planning and coordination
Physical Fitness
Criminal Law
Police reports
Community-Oriented Policing
Law Enforcement
Mental Resilience
Courtroom Testimony
Case Management
Fast Typing Speed
File Management
Customer Service-Oriented
Word Processing
Filing and data archiving
Office Administration
Document Scanning
Data Processing
Spreadsheet Management
Proofreading
Bookkeeping
Extensive vocabulary
Project Management
Call center experience
Computer Proficiency
Money handling abilities
Microsoft Excel
Payment Processing
Microsoft Outlook
Call Center Operations
Professional telephone demeanor
Timeline
Police Officer/Administrative Officer
Jamaica Constabulary Force/MNS
03.2022 - Current
Customer Service Representative
IBEX Global
08.2021 - 03.2022
High School Diploma -
The Queens School
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