Alafia Nastassia Dennis
George Town, Grand Cayman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cleaner
OJ's Cleaning Services
08.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Receptionist
A&N Loan Hub Limited
12.2022 - 08.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Tracked important information in Quickbooks spreadsheets and ran reports or generated graphs using data.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Data Cleansing Analyst
Barita Investment Limited
06.2022 - 09.2022
- Handled over 60 calls per day to address customer inquiries and concerns
- Used Microsoft Excel and other software tools to create documents and other communications
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Conducted research, gathered information from multiple sources and presented results
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps.
Customer Service Agent, DAS Trader
12.2021 - 05.2022
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Communicated with clients regarding account services, statements, and balances
- Tracked contracts, proposals and waivers to keep billing accurate and current
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Researched product and issue resolution tactics to address customer concerns.
Customer Service Representative
HGS-HUMANA INSURANCE
12.2016 - 01.2021
- Take payments, assist with claim reviews, provide insurance benefits, review billing, Reach out to dental offices on behalf of patients, cancellation of insurance policies, Retention
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Answered constant flow of customer calls with minimal wait times
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Customer Service Representative
COMCAST
01.2016 - 12.2016
- Assist customers with troubleshooting internet modems
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used ticketing systems to manage and process support actions and requests.
OFFICE ADMINISTRATION CLERK
JAMAICA CUSTOM AGENCY
12.2013 - 01.2014
- Filing, shredding, typing, printing/ scanning of documents, operate telephone
Education
Employment Readiness Certificate -
AMBER HEART ACADEMY -HEART TRUST
KingstonHigh School Diploma -
Spanish Town High School
Skills
- Excellent Decision-Making Skills
- Microsoft Suite
- Call data reviews
- Data Retention Policy Development
- Empathic and Compassionate
- Great Time Management Skills
- Technical issues analysis
Timeline
Cleaner
OJ's Cleaning Services
08.2023 - Current
Receptionist
A&N Loan Hub Limited
12.2022 - 08.2023
Data Cleansing Analyst
Barita Investment Limited
06.2022 - 09.2022
Customer Service Agent, DAS Trader
12.2021 - 05.2022
Customer Service Representative
HGS-HUMANA INSURANCE
12.2016 - 01.2021
Customer Service Representative
COMCAST
01.2016 - 12.2016
OFFICE ADMINISTRATION CLERK
JAMAICA CUSTOM AGENCY
12.2013 - 01.2014
Employment Readiness Certificate -
AMBER HEART ACADEMY -HEART TRUST
High School Diploma -
Spanish Town High School
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