Alafia Nastassia Dennis
George Town, Grand Cayman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cleaner
OJ's Cleaning Services
08.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Receptionist
A&N Loan Hub Limited
12.2022 - 08.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Tracked important information in Quickbooks spreadsheets and ran reports or generated graphs using data.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Data Cleansing Analyst
Barita Investment Limited
06.2022 - 09.2022
- Handled over 60 calls per day to address customer inquiries and concerns
- Used Microsoft Excel and other software tools to create documents and other communications
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Conducted research, gathered information from multiple sources and presented results
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps.
Customer Service Agent, DAS Trader
12.2021 - 05.2022
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Communicated with clients regarding account services, statements, and balances
- Tracked contracts, proposals and waivers to keep billing accurate and current
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Researched product and issue resolution tactics to address customer concerns.
Customer Service Representative
HGS-HUMANA INSURANCE
12.2016 - 01.2021
- Take payments, assist with claim reviews, provide insurance benefits, review billing, Reach out to dental offices on behalf of patients, cancellation of insurance policies, Retention
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Answered constant flow of customer calls with minimal wait times
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Customer Service Representative
COMCAST
01.2016 - 12.2016
- Assist customers with troubleshooting internet modems
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used ticketing systems to manage and process support actions and requests.
OFFICE ADMINISTRATION CLERK
JAMAICA CUSTOM AGENCY
12.2013 - 01.2014
- Filing, shredding, typing, printing/ scanning of documents, operate telephone
Education
Employment Readiness Certificate -
AMBER HEART ACADEMY -HEART TRUST
KingstonHigh School Diploma -
Spanish Town High School
Skills
- Excellent Decision-Making Skills
- Microsoft Suite
- Call data reviews
- Data Retention Policy Development
- Empathic and Compassionate
- Great Time Management Skills
- Technical issues analysis
Timeline
Cleaner
OJ's Cleaning Services
08.2023 - Current
Receptionist
A&N Loan Hub Limited
12.2022 - 08.2023
Data Cleansing Analyst
Barita Investment Limited
06.2022 - 09.2022
Customer Service Agent, DAS Trader
12.2021 - 05.2022
Customer Service Representative
HGS-HUMANA INSURANCE
12.2016 - 01.2021
Customer Service Representative
COMCAST
01.2016 - 12.2016
OFFICE ADMINISTRATION CLERK
JAMAICA CUSTOM AGENCY
12.2013 - 01.2014
Employment Readiness Certificate -
AMBER HEART ACADEMY -HEART TRUST
High School Diploma -
Spanish Town High School
Similar Profiles
Greg ReapGreg Reap
Chief Operational Officer at OJ's Service Two, IncChief Operational Officer at OJ's Service Two, Inc
RIbanteuea KauabaRIbanteuea Kauaba
Commercial Cleaner at OCS Cleaning Services General Commercial CleaningCommercial Cleaner at OCS Cleaning Services General Commercial Cleaning
Yvonne NyanzaninkaYvonne Nyanzaninka
Cleaning Assistant at Cleaning Exec Cleaning ServicesCleaning Assistant at Cleaning Exec Cleaning Services
Mark WilsonMark Wilson
Sales & Experience Manager-Residential Fibre at Digicel CaymanSales & Experience Manager-Residential Fibre at Digicel Cayman
Pedro JimenezPedro Jimenez
FRONT DESK AGENT / NIGHT AUDITOR- PRE OPENING at Hotel Indigo Grand CaymanFRONT DESK AGENT / NIGHT AUDITOR- PRE OPENING at Hotel Indigo Grand Cayman