Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Akinlabi Hendricks

May Pen,Clarendon

Summary

Tech-savvy professional experienced in IT content creation, sales, and customer engagement. Demonstrated success in enhancing productivity through software recommendations and web development. Expertise in educational support and student engagement. Committed to leveraging IT and customer service skills to deliver innovative solutions and drive business growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Trustin Group
Ocean City, MD
05.2025 - 09.2025
  • Warmly greet customers, ensuring a welcoming and professional environment.
  • Scheduled appointments between clients and customers and internal staff members.
  • Handled inquiries via phone, email, and in-person, resolving issues efficiently and professionally.

Assistant

University of Technology
Kingston , Kingston
09.2024 - 04.2025
  • Assisted students with inquiries about academic programs and services.
  • Greeted visitors, clients and guests in a professional manner.

Front Desk Agent

Bay Club Hotel
Ocean City, MD
05.2024 - 09.2024
  • Managed guest check-ins and check-outs with efficiency and attention to detail.
  • Responded to guest inquiries and coordinated resolutions to ensure satisfaction.
  • Communicated with housekeeping and maintenance departments to ensure guest comfort.

Technical Support

IBex
Kingston, Kingston
01.2021 - 11.2022
  • Provided technical support for key accounts as needed.
  • Provided guidance on technical support inquiries from customers.

Education

Bachelor of Science - Computer Science

University of Technology
Kingston
09-2025

Skills

  • Technical support
  • Customer service
  • Quickbooks
  • Microsoft Excel
  • Database organization
  • Cloud database services
  • Requirements gathering
  • MS SQ
  • IT project management

Certification

  • Google IT Support Certificate
  • Meta Advanced MySQL

Websites

Timeline

Administrative Assistant

Trustin Group
05.2025 - 09.2025

Assistant

University of Technology
09.2024 - 04.2025

Front Desk Agent

Bay Club Hotel
05.2024 - 09.2024

Technical Support

IBex
01.2021 - 11.2022

Bachelor of Science - Computer Science

University of Technology

Similar Profiles

CREATE PROFILE
Akinlabi Hendricks