Akeelah Taylor
Christiana Manchester ,Manchester
Summary
Dynamic office assistant with proven expertise at Lew Express Welding, excelling in customer service and document organization. Recognized for enhancing operational efficiency and achieving high customer satisfaction through effective communication and problem-solving skills. Adept at appointment scheduling and fostering strong relationships, ensuring a seamless experience for clients and colleagues alike.
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Office Assistant
Lew Express Welding
Lot 40 Philham Drive, Hatfield, Mandeville, Manchester
09.2024 - 12.2025
- Managed office communications and maintained a professional work environment.
- Supported staff by organizing files and documents efficiently.
- Assisted in scheduling appointments and coordinating meetings for management.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Have experience serviced 50-100 customer per day.
- Helped both new and tenured colleagues in maneuvering the system and building their job knowledge.
- Excellent typing skills with a speed of 30-50wpm.
- Handled 40+ calls with great time management, efficiency and customer satisfaction
Customer Service Representative
Percy Junior hospital
Spaulding, Clarendon , Clarendon
07.2023 - 08.2023
- Assisted patients with scheduling appointments and managing medical records.
- Processed patient information and updated electronic health records accurately.
- Coordinated with medical staff to ensure seamless patient care delivery.
- Educated patients on hospital services and navigated them through the facility.
- Maintained a clean and organized workspace to enhance patient experience.
- Collaborated with team members to improve customer service practices regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Holmwood Technical High School
Christiana , Manchester Skills
- Office management
- Document organization
- Customer service
- Appointment scheduling
Timeline
Office Assistant
Lew Express Welding
09.2024 - 12.2025
Customer Service Representative
Percy Junior hospital
07.2023 - 08.2023
Holmwood Technical High School