Summary
Overview
Work History
Education
Skills
References
Courses
Accomplishments
Certification
Languages
Timeline
Generic

Akeeda Barron

Spanish Town,Saint Catherine

Summary

Seasoned Chief Administrator with comprehensive background in strategic planning, operational supervision, and team leadership. Known for optimizing productivity, enhancing organizational efficiency, and fostering professional growth within staff members. Significant history of improving administrative processes to reduce costs and increase efficiency. Made impactful contributions through initiative-taking in previous roles; consistently delivering high-quality results under tight deadlines.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Chief Administrator

Guyah's Equipment and Trading Limited
Spanish Town, Saint Catherine
04.2025 - Current
  • Negotiated agreements with suppliers on behalf of the company.
  • Established policies, procedures, and protocols to improve operational efficiency.
  • Managed relationships with shareholders, stakeholders, customers, and other key constituents.
  • Oversaw all aspects of financial management, including budgeting and forecasting.
  • Ensured compliance with government regulations regarding safety standards and labor laws.
  • Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
  • Developed job descriptions, job postings, and recruitment materials.
  • Maintained personnel records in compliance with applicable laws and regulations.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Developed and implemented administrative procedures to maximize efficiency.
  • Researched potential vendors to identify cost savings opportunities related to office supplies or services.
  • Evaluated products and services offered by vendors based on factors such as price, quality, availability, reliability.
  • Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
  • Implemented strategies for reducing costs associated with purchasing goods and services without compromising on quality or service level agreements.
  • Ensured that all purchases were made in accordance with organizational policies and procedures.
  • Processed payments to suppliers within established timelines while ensuring accuracy of invoice details.
  • Negotiated contracts with vendors in order to secure the most favorable terms possible.

Freelance Marketing Specialist

Freelancer
Spanish Town, Saint Catherine
01.2024 - Current
  • Developed marketing strategies for existing products, services and new product launches.
  • Conducted market research to identify trends and customer needs.
  • Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
  • Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
  • Monitored competitor activity to identify new opportunities for growth.
  • Collaborated with sales teams to develop lead generation strategies across multiple channels.
  • Organized promotional events to increase brand awareness and customer engagement.
  • Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
  • Analyzed sales data to understand product performance and identify areas for improvement.
  • Determined best methods to meet research objectives and produce useful data.
  • Created graphical illustrations to share market research insights.
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.
  • Ensured compliance with company policies when publishing content online.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Managed the daily operations of all assigned social media accounts.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Managed daily content creation and curation for Facebook, Twitter, Instagram, and LinkedIn, aligning with brand voice and marketing goals.
  • Employed storytelling for digital content and developed unique campaigns to promote brand engagement.

Senior Sales Officer

EB Jamaica
Spanish Town, Saint Catherine
01.2023 - 12.2024
  • Conducted market research to identify new business opportunities.
  • Ensured compliance with company policies, procedures, and industry regulations related to sales operations.
  • Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
  • Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
  • Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
  • Developed and implemented sales strategies that resulted in increased revenue.
  • Managed portfolio of accounts to ensure long-term client success.
  • Developed and nurtured positive relationships with clients, addressing individual needs.
  • Generated new sales opportunities through existing and potential customer networks.
  • Oversaw entire sales process from initiation to closure, ensuring efficiency.
  • Served as primary point of contact for clients, resolving queries and concerns.

Customer Service Representative

Insurance Company of the West Indies
Spanish Town, Saint Catherine
08.2021 - 12.2022
  • Underwrote clients for quotes and solicited sales of new motor insurance policies and benefits.
  • Managed client accounts to ensure satisfaction and retention.
  • Documented motor vehicle accidents and communicated updates regarding claim investigations.
  • Resolved customer service issues through documentation, research, and interdepartmental collaboration.
  • Persuaded customers to reconsider policy cancellations while managing policy suspensions or terminations.
  • Delivered prompt, friendly service to address inquiries and resolve complaints efficiently.
  • Processed customer exchanges, refunds, and billing adjustments to rectify issues.
  • Evaluated financial documents for accuracy prior to processing insurance claims.
  • Assessed claims submitted by customers for motor insurance coverage.
  • Processed insurance claims and maintained accurate records of insurance payments received.
  • Ensured all paperwork was completed accurately prior to submitting it for insurance billing purposes.
  • Assisted clients in understanding insurance policies and coverage options.
  • Upheld compliance standards for insurance sales.
  • Resolved discrepancies with billing statements and other documents related to insurance coverage.

Administration Assistant

Sagicor Life Jamaica
Kingtson, Kingtson
05.2019 - 08.2021
  • Processed and onboarded Life and Health Insurance applications onto digital systems with high data accuracy.
  • Persuaded customers to reconsider policy cancellations, improving retention rates.
  • Maintained office supply inventory within budget while ensuring availability.
  • Created spreadsheets using Excel software programs including formulas, macros, pivot tables and PowerPoint presentations used for diverse business needs.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Prepared marketing materials, such as brochures and flyers, for distribution at trade shows and other events.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Coordinated communications between departments to ensure timely completion of projects.
  • Created newsletters to share company updates and events.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.

Administrative Assistant to the Director

Registrar General's Department
Spanish Town, Saint Catherine
07.2018 - 05.2019
  • Developing processes to improve administrative functions within the organization.
  • Proofreading documents prior to submission to ensure accuracy of content and formatting.
  • Coordinating meetings with internal and external stakeholders.
  • Ensuring all relevant information is available for upcoming meetings or events.
  • Managing incoming calls and emails directed to the Director.
  • Creating agendas, presentations, reports, and other documents for the Director.
  • Monitoring progress of ongoing projects assigned to staff working under direction of Director.
  • Recording minutes at departmental meetings attended by the director.
  • Managed daily invoices, reports and proposals.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Coordinated communication between internal departments to ensure accurate information flow throughout the organization.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Prepared reports for senior leadership on operational performance metrics and strategic objectives.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Sorted incoming mail for distribution to appropriate personnel.

Education

150 Hour Advanced TEFL Course -

TELF UNIVERSAL
01.2023

Insurance Act and Motor Insurance -

College Of Insurance and Professional Studies
01.2021

Bsc. - Marketing and Management Studies

University of the West Indies
01.2018

Physical Therapist -

Univeristy of the West Indies
01.2015

Associate of Natural Science -

St. Jago High School
01.2013

Skills

  • Project management
  • Market research
  • Financial management
  • Contract negotiation
  • Regulatory compliance
  • Operational efficiency
  • Policy development
  • Stakeholder engagement
  • Campaign development
  • Team collaboration
  • Time management
  • Organizational leadership
  • Relationship building
  • Performance analysis
  • Sales strategy
  • Problem solving
  • Administrative management strategies
  • Forecasting and planning
  • Innovation management
  • Customer service
  • Inventory management
  • Typing (60-65wpm)

References

Available upon request

Courses

  • Identification and Handling of Sensitive Information, 01/01/20
  • Defining Types of Sensitive Information, 01/01/20
  • Fraud Detection and Prevention, 01/01/20
  • Introduction to Data Analytics using Excel, 01/01/19
  • Information Security Awareness, 01/01/19

Accomplishments

  • HRD of Sagicor Life Jamaica, Temporary Team Member of the Month- Twice, 01/01/20
  • Registered with the Financial Services Commission
  • Completed training in Proceeds of Crime Act, anti-money laundering, and counter-financing terrorism
  • Completed training in MS Excel Levels1-3

Certification

  • Google Digital Garage-Fundamentals of digital marketing- October 2020
  • eLearning College- Human Resources Management, Customer Services, Project Management October 2020-Dec 2020

Languages

English
First Language

Timeline

Chief Administrator

Guyah's Equipment and Trading Limited
04.2025 - Current

Freelance Marketing Specialist

Freelancer
01.2024 - Current

Senior Sales Officer

EB Jamaica
01.2023 - 12.2024

Customer Service Representative

Insurance Company of the West Indies
08.2021 - 12.2022

Administration Assistant

Sagicor Life Jamaica
05.2019 - 08.2021

Administrative Assistant to the Director

Registrar General's Department
07.2018 - 05.2019

150 Hour Advanced TEFL Course -

TELF UNIVERSAL

Insurance Act and Motor Insurance -

College Of Insurance and Professional Studies

Bsc. - Marketing and Management Studies

University of the West Indies

Physical Therapist -

Univeristy of the West Indies

Associate of Natural Science -

St. Jago High School

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Akeeda Barron