Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Aharon Kital

Modiin Ilit

Summary

Extensive experience in project, product, and pre-sale management, complemented by vast expertise in business analysis, account management, and customer care. In recent years, I have served as a Mentor, Advisor, Lecturer, and Professional Sales Engineer, specializing in building CCaaS domains and developing Bots using GoogleCCAI. I possess proven international experience in generating revenue by delivering the right products to customers and capturing market share. This has been achieved through the evolution of products from inception to maturity, ultimately positioning them as leading solutions in their market niches.

Overview

27
27
years of professional experience
11
11
years of post-secondary education
5
5
Certifications

Work History

Senior Sales Engineer

Avaya
9 2017 - Current
  • Built, designed, and administered CCaaS solutions, including widget development and integration for enhanced customer support capabilities
  • Planned and executed technical sales operations
  • Conducted tailored POCs and demonstrations for customers, prospects, and partners to showcase the effectiveness and value of CCaaS and AI solutions
  • Developed and implemented advanced Chat Bots and Voice Bots using Google's AI technology, ensuring seamless multilingual support, including Hebrew
  • Crafted technical solution documentation for projects, RFI/RFP responses, and tenders to support business development and sales efforts
  • Conducted tailored POCs and demonstrations for customers, prospects, and partners to showcase the effectiveness and value of UC, CC & IVR's
  • Developed and implemented advanced Chat Bots and Voice Bots using Google's AI technology, ensuring seamless multilingual support, including Hebrew
  • Designed and optimized virtual agent assist features to improve customer service efficiency and response times, collaborating with cross-functional teams.

Senior Sales Engineer

Taldor
09.2009 - 09.2017
  • Senior Sales Engineer - leading the engineering team, mentor & advisor
  • Writing response for RFI/RFQ/RFP - working tightly with advisors
  • Expertise's in the areas of: VoIP, Multimedia, Video, Contact Centers and 3rd party solutions
  • Prime for certification with - Avaya & Alcatel (Presales & Sales)
  • As senior SE -leading the most valuable projects across all vendors (Cisco, Avaya & Alcatel)
  • Plan and implement POC as per customer needs
  • Develop training and presentation materials
  • Presentation skills - for all levels: CXO's, IT, audience & exhibitions.

Enterprise Sales Engineer

Nortel
01.2005 - 03.2009
  • Providing presales support to BP's, direct touch customers, distributors & consultants
  • Writing response for RFI/RFQ/RFP/
  • Expertise's in the areas of: VoIP, Multimedia Applications, Contact Centers and 3rd party solutions
  • Resource of knowledge for BP's and NPI
  • Develop training and presentation materials
  • Working with Ministry of Communications and Israel for new technologies standards approval
  • Plan and implement POC and marketing support campaigns.

Senior Technical Support Engineer

Nortel
09.2000 - 01.2005
  • Deployed major telecommunication projects (Cellcom, Bezeq, MIRS as examples)
  • Provided technical support to the Post sale teams including advanced troubleshooting (hardware and software)
  • Responsible for the Nortel Enterprise test labs.

Team Leader, Enterprise Support Call Center

Telrad Networks
04.1997 - 09.2000
  • Leading 13 engineers - for remote and field support.

Education

B.A of Economics & Management - Management and Economics

The Open University of Israel
01.1993 - 04.1997

Engineer's degree - Engineering

Amal College
01.1987 - 04.1993

Skills

VoIP: H323, SIP - Thorough knowledge of networking architectures and connectivity, protocols, entity functionalities, interworking, signaling, voice quality and manipulation, and call control

Certification

Avaya OneCloud CCaaS Public Sales Proficient

Languages

Hebrew
Proficient
C2
English
Advanced
C1

Timeline

Senior Sales Engineer

Taldor
09.2009 - 09.2017

Enterprise Sales Engineer

Nortel
01.2005 - 03.2009

Senior Technical Support Engineer

Nortel
09.2000 - 01.2005

Team Leader, Enterprise Support Call Center

Telrad Networks
04.1997 - 09.2000

B.A of Economics & Management - Management and Economics

The Open University of Israel
01.1993 - 04.1997

Engineer's degree - Engineering

Amal College
01.1987 - 04.1993

Senior Sales Engineer

Avaya
9 2017 - Current

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Aharon Kital